( 1) If already in Windows, select Start Menu | Shut Down | Shut down. When safe to power down, turn off PC.
( 2) Turn on Power.
( 3) During System start up, you will see various displays (depending on system). When you see the "Starting Windows ..." message, press the F8 function key. If this doesn't work for you, try this: Start the PC, then press the F8 key once a second until you see the menu. If you see a keyboard error from your system, then you will need to wait until any opening hardware splash screens or notification are finished before using the keyboard.
( 4) A menu will display - select "Safe Mode" - note: do not select the Safe Mode with network support.
( 5) In Safe Mode, things may appear differently and your screen resolution may change - test IMG's software and see if you can duplicate the problem.
Original ID: QB208368
|Category: Basic Configuration||Type: Question/Answer||Product: General Issue|