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Searching for ID: PU1811120666

PU1811120666
The My-T-Pen Logon Utilities do not operate in 64-bit Windows 7 / Vista

Refer to available updates - see My-T-Pen Setup | Help | Check for Updates…, and look at options available for the My-T-Pen product. It is indicated as "My-T-Pen Logon Utilities for 64-bit Windows" (This is not tagged as a recommended update because this update only applies to 64-bit versions - you must manually select My-T-Pen, and the update, and answer Yes when notified that is the same as the current installation).

You can also download this update directly here: Download Update for My-T-Pen 1.78 Release 4 for 64-bit Windows 7/Vista (197 KB) (MD5: F99C781345BB868D81F601E9A81BFD69)
Installation/udpate instructions:
Make sure the My-T-Pen Logon Utilities are closed - no My-T-Pen program should be running
Then, as Administrator, copy mtp17864.exe to \Program Files (x86)\MYTPEN, then execute directly from that folder.
This will expand and update:
IMGLOGON.exe and IMGVistaLogon.dll
and will add:
IMGVERS64.DLL and LICENSE64.DLL

Technical notes: The Credential Provider DLL must be compiled as 64-bit to be loaded by the operating system. Also, the user front-end IMGLOGON.exe must be 64-bit to update the correct registry keys (vs. the 32-bit redirects in the Wow6432Node sub keys). To resolve interface issues, supporting DLLs must also be 64-bit.

Once the update/new files have been applied, you can run the My-T-Pen Logon Utilities directly, and it will operate correctly in the 64-bit environment.

Category: UsingType: Problem/Resolution Product: My-T-PenVersion: 1.78

Notes:



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