Download and run the IMG Software System Check Utility. This utility will check your system for installed versions of IMG software, and allow you to remove files, folders, and registry entries. This should typically only be used in conjunction with IMG Technical Support.
Download IMG Software System Check Utility img_software_check.exe 10/16/2017 (96KB) (MD5: 9D3AEC02DBB51C28F3BFE99855FA115E)
Download IMG Software System Check Utility (older build for XP/2000) img_software_check.exe 4/12/2013 (87KB) (MD5: 4CDFD672B4B0F72BE7562BEA199945AA)
- Download and note location (or save to Desktop)
- Run img_software_check.exe (Administrator required)
- Select "Remove ALL Items & Re-Check"
- After removing all items, the IMG Software System Check Utility should find no IMG Software on your system, and close after you dismiss the informational message.
If you can not get past the message that "Software is running" and you have closed all IMG Software, you can try restarting and then retrying. If you still run into this issue, then the IMG software may be in the Startup - you can use Start | Run | MSCONFIG | Ok to review startup items. You can also use the Task Manager to "End" the software - right-click on a blank area of the task bar, select Task Manager, and then view all processes and look for the IMG Software - then select and End Process.
This does not yet address every IMG software release, so it may not apply to the specific version of Windows and version of IMG Software. This will eventually be incorporated into support options and system management tools and will be updated at this location as necessary. It is a 32-bit version, but does handle 64-bit installs. (32-bit so it can run on both 32-bit and 64-bit systems - can't do that with a 64-bit version!)
This does NOT delete private/user level settings, nor remove Build-A-Board BOARDS, SOURCE, or TARGET results - does now have an option to open Windows Explorer to enable you to handle these folders as desired.
|Category: Installing||Type: Problem/Resolution||Product: General Issue|