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Category Type Product Version

IL0105120356
License Issues


Original ID: IL800270
Category: LicensingType: Information Product: General Issue



IL0105120357


Original ID: IL800271
Category: LicensingType: Information Product: General Issue



IL0105120358
Have a Certificate of Authenticity, and cannot license the software by entering the License Key, Serial #, Customer Name, and Company.

Please check the following:
Original ID: IL800272
Category: LicensingType: Information Product: General Issue



IL0107120532
Problems with an evaluation license or any electronic license (delivered via e-mail)

Here are some items that have occurred that may help you resolve this issue...

Category: LicensingType: Information Product: General Issue



IL0114120716
IMG Personal License

The IMG Personal License is a system based license tied to a unique identifier. The IMG Personal License is a low-cost, limited support license that gives individuals access to IMG software. You may manage this type of license with your Build-A-Board.com account. You can logon to your account here: Build-A-Board.com/Accounts
Refer the IMG License Manager Help available in the product or options available within your Build-A-Board.com account. For additional information on the IMG Personal License, you can refer to this page: http://www.imgpresents.com/support/personallicense.htm
Category: LicensingType: Information Product: General Issue



IL0114120721
The License Key displayed in the "This is a Licensed and Registered version." display does not match my Certificate of Authenticity

The IMG License Manager has multiple sources for validating licenses. Typically the Serial Number and License key displayed are embedded in the LICENSE.LIC file, and for a normal install, followed by a license entering the License Key and Serial Number from the Certificate of Authenticity, the Licensed display will indicate the certificate values.

Important Note: There are an infinite number of valid license keys for any serial number due to various algorithms used to validate the license and what criteria is used for a specific system. There are also overrides and fall-back options used internally, so it is not a cause for concern if the displayed license key does not match the certificate license key - as long as you see the "This is a Licensed and Registered version". Also note that only releases post 1.78 Release 3 (and other products circa 2009) actually displayed a license key. The display is informational only, it is not a critical aspect of the license - the license is based on LICENSE.LIC, and often multiple keys are used (e.g. to lock to the hard drive and ethernet Mac ID). The specific key shown will typically be the Certificate key, but it is not a requirement of the software.

If the Serial Number does match the certificate, but the License Key does not, yet that is what you wish, attempt the following:

  1. Manually copy \Program Files\[PRODUCT DIRECTORY]\LICENSE.ORG to \Program Files\[PRODUCT DIRECTORY]\LICENSE.LIC.
  2. As an Administrator, Run LICENSE.EXE (Licensing Information Icon)
  3. Enter License Key and Serial Number and some text in Customer, then Finish & verify license
  4. Re-Run LICENSE.EXE (Licensing Information Icon) and verify display

Check overrides - delete any 4 character entry in registry at [HKEY_LOCAL_MACHINE]\Software\Innovation Management Group\Windows, e.g. T178=pddQRmEEEEEE::0tTyYQwWeE - these could be from an evaluation license and may affect display.
Verify you are not running the software from a USB - the USB based license will not act like a system based license.
Verify there is not a section in LICENSE.LIC with a [License] Key=ABCD12340987 entry (it is recommended to use steps above to revert to original license file).
Verify you are installing and working with software from an IMG Product Disc or downloaded from imgpresents.com - there are custom, OEM, and special releases that may act differently due to special use cases.

If the display is a requirement, refer to the IMG Software Check utility http://www.imgpresents.com/imgfaq.htm?keyword=PI0113120711 and run to clear off all IMG software. Then perform an install from a known valid retail version of the Product and Version matching your certificate. Install and license using Certificate Keys.

Category: LicensingType: Information Product: General Issue



IL0115120830
IMG Personal License valid, but product runs as a Demo (unlicensed)

First reported after Windows 10 update in November 2015, determined that the "highestAvailable" manifested exe required to properly communicate with License process. Steps required to resolve issue:
  1. (SmartClick as example) - Use Windows Explorer, browse to \Program Files\SmartClick (or \Program Files (x86)\SmartClick).
  2. Find SmartClick.highestAvailable.exe and SmartClick.exe. Rename SmartClick.exe to SmartClick.original.exe and then copy SmartClick.highestAvailable.exe to SmartClick.exe (or copy/paste, then rename)
  3. Test and verify SmartClick runs without DEMO display at opening Splash screen
Notes: The SmartClick process launches and communicates with the LICENSE2.exe process to validate the license on the system. Apparently there were internal security changes to the Windows update that resulted in the communication that previously worked no longer did. By using the higher permissions version, the communication that was not working now works again. This may have to do with permissions of the user/user setup and other security / local policy settings. Also note there is also a "requireAdministrator" exe that could be used if the "highestAvailable" exe does not resolve the issue.
Category: LicensingType: Information Product: General Issue

Notes:



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