All IMG Logon Module support issues are handled in IMG Logon Technical Support
Original ID: PC203357

Use updated IMGLM.EXE

• Download IMGLM.EXE (zipped as IMGLM177.ZIP) 110K 7/27/05 (MD5: 32BF258283DF171C5493C3EB1B216D80)
• Instructions:
• 1) On the server, Go into the IMG License Manager (Licensing Information icon), and "Stop" the service, then "Remove" the service. You may leave this open.
• 2) From the Command Prompt (CMD) or Windows Explorer, go into the MYTSOFT folder (\WINDOWS\MYTSOFT) (or \WINNT\MYTSOFT).
• 3) Rename IMGLM.EXE to IMGLM.177
• 4) Copy / extract the new IMGLM.EXE from the downloaded file and place updated IMGLM.EXE into the MYTSOFT folder
• 5) From the License manager, Select "Install", then "Start"
• Notes:
• Windows Server 2003, SP1 requires this update for proper operation. Earlier versions of Windows may also experience the license manager shutting down, in which case this update should be applied.
• Certain events may trigger the service control manager to contact the IMG License Manager, including user logons, or other activities on the server. At some point during Microsoft's updates, instead of ignoring the current state response of 0, the service control manager treated this as an error & shut down the service. Earlier versions of Windows simply ignored this response. The update to IMGLM.EXE changes the response code given to the service control manager, since it appears to have gotten very particular & reacts strongly to the default response of 0, which worked for many years prior to these updates by Microsoft.
• This update should only be applied if you experience the problem listed above. If there is any issue with the update, please revert back to the original file (e.g. rename IMGLM.177 to IMGLM.EXE) & contact IMG Technical Support.

Original ID: PC203358

Apply MTSTSFIX.EXE

• Download MTSTSFIX.EXE (zipped as MTSTSFIX.ZIP) 15K 7/26/05 (MD5: 6F2838344B55E797249F053254DCBE27)
• Instructions:
• 1) From the Command Prompt (CMD), go into the MYTSOFT folder (\WINDOWS\MYTSOFT) (or \WINNT\MYTSOFT).
• 2) Extract MTSTSFIX.EXE from MTSTSFIX.ZIP - must be in same folder as MYTSOFT.EXE/IMGVERS.DLL
• 3) From command prompt, run MTSTSFIX.EXE, e.g. C:\WINDOWS\MYTSOFT>MTSTSFIX[Enter]
• Notes:
• This update should only be applied if you experience the problem listed above.
• This may only affect the console operator, but may also affect terminal (remote) users

Original ID: PC203359

Resolution: Update MTS2.EXE to version 2.17 (2.15 included in 1.77 releases)

• IMPORTANT: This is only a direct replacement to the My-T-Soft TS run-time component MTS2.EXE. This may not be used in in any other circumstance!
• File provided as ZIPped EXE
• Instructions: The Logon Utilities must be disabled to perform this update. If they are enabled, you must run the My-T-Soft Logon Utilities | Setup/Configure Logon Utility and clear the Enable Onscreen Keyboard Logon, then restart your system. In Windows Explorer or command prompt, get to \WINDOWS\MYTSOFT (or \WINNT\MYTSOFT) folder, then rename existing MTS2.EXE to MTS2.215. Copy downloaded file into folder (unzip as necessary).
• Re-Enable the Logon utilities & restart your system.)
• Download MTS2.EXE 2.17 as MTS2_217.ZIP 12/7/2006 (23k) (MD5: 63DC4EA5CB2E3453897D844F268DB05B) (unzips as MTS2.EXE)
• Technical Notes
• This is a maintenance update / patch based on technical support issues and customer requests.
• File tagged as 2.17.0.0.
• If you do not experience any of the above listed problems, there is no need for this update.

There is a command line utility available that can be used to install, start, stop, and remove the service, by communicating with the Service Control Manager as required. This is not shipped with the product, but can be downloaded via these links:

Download MANAGE.EXE (181KB) (MD5: C5078D3C0338CC9BEF1367637CE113AD)
Download MANAGE.EXE as ZIP file (MANAGE.ZIP) (38KB) (MD5: 8E12F3DC70EA918CCF037D406D29C5AE)

To use this manually, you can download and copy this to the My-T-Soft TS installation folder (e.g. \WINDOWS\MYTSOFT, or \Program Files\MYTSOFT, etc.)
Then go to the command prompt, change to this location, and run MANAGE as follows:

Usage
To Install:
MANAGE INSTALL "C:\Program Files\MYTSOFT\IMGLM.EXE"[Enter]
-or- MANAGE INSTALL "C:\WINDOWS\MYTSOFT\IMGLM.EXE"[Enter]
To Start:
MANAGE START[Enter]
To Stop:
MANAGE STOP[Enter]
To Remove:
MANAGE REMOVE[Enter]

So the typical approach at installation would be install this utility either with My-T-Soft TS, or with your utilities, then run INSTALL, then START. Note that the INSTALL command requires the full path and IMGLM.EXE (where IMGLM.EXE is the IMG License Manager service). At un-install, you would use STOP, then REMOVE prior to deleting files.

Make sure "Always prompt for password" setting is enabled on the server. At the server as Administrator, select Start | Administrative Tools | Terminal Services Configuration, then highlight the Connection entry on the left and double-click (or right-click | properties) on the RDP-Tcp entry on the right. Under the Logon Settings tab, verify the "Use client-provided logon information" is selected, and make sure the "Always prompt for password" is checked on.

Now at the client, in Remote Desktop Connection, select Options - under the General tab, make sure "Always ask for credentials" is clear (since you will be logging in at the server logon screen).

The first time you connect, you will have to specify [Domain]\user / password. Make sure the "Remember my password" is checked on. IMPORTANT: Make sure your saved credentials are of the form TERMSERVER\username, NOT username@TERMSERVER.

Note: If you are using My-T-Soft TS with the logon utilities, and your client requires a client based on-screen keyboard to accomplish this configuration, contact IMG Technical support for assistance.

Once you have successfully logged on, you will not need to enter name/password at the client, and will be prompted by the server at the normal logon screen. Also, once this is configured, you can also logon using "mstsc.exe /v:TERMSERVER".

• Notes

• Saving the name/password configuration on the client is not much different than the client entering this same information at the logon screen - the client has access to this information in both cases, and the server is authenticating in both cases. Refer to Microsoft for further information on why this is a more secure approach.

• Depending on the client, there may be other options available (e.g. older versions of the Terminal Services Client (note that the MSTSC.exe used to be an installable extra))
• Since the client may need an on-screen keyboard, and IMG has solutions for just about all known devices, the My-T-Soft TS license will be extended to provide this client based tool if required. Contact IMG Technical support for further information.

Notes:

• Depending on product, release version, OS version, and specific technical issue, some tech items are very specific, and some may span to other products/versions
• Downloadable files can also be accessed by anonymous FTP at ftp://downloads.imgpresents.com
• Older files are moved into a separate archive location - see notes/details/new location in *.archived.txt text file

• Return to Technical Support

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