IMG Home PageIMG ProductsProduct DownloadsOrdering InformationTechnical Support and Frequently Asked QuestionsDeveloper's Corner and UtilitiesAbout IMG
CustomersIMG ResellersMedia InformationIMG Events / Trade ShowsUseful LinksIMG Contact InformationIMG Information / Policies
Translate



IMG KnowledgeBase & Frequently Asked Questions

IMG Logo



Search FAQ's

Keyword Keyword Search Help
Category Type Product Version

Searching for ID: IL0115120830

IL0115120830
IMG Personal License valid, but product runs as a Demo (unlicensed)

First reported after Windows 10 update in November 2015, determined that the "highestAvailable" manifested exe required to properly communicate with License process. Steps required to resolve issue:
  1. (SmartClick as example) - Use Windows Explorer, browse to \Program Files\SmartClick (or \Program Files (x86)\SmartClick).
  2. Find SmartClick.highestAvailable.exe and SmartClick.exe. Rename SmartClick.exe to SmartClick.original.exe and then copy SmartClick.highestAvailable.exe to SmartClick.exe (or copy/paste, then rename)
  3. Test and verify SmartClick runs without DEMO display at opening Splash screen
Notes: The SmartClick process launches and communicates with the LICENSE2.exe process to validate the license on the system. Apparently there were internal security changes to the Windows update that resulted in the communication that previously worked no longer did. By using the higher permissions version, the communication that was not working now works again. This may have to do with permissions of the user/user setup and other security / local policy settings. Also note there is also a "requireAdministrator" exe that could be used if the "highestAvailable" exe does not resolve the issue.
Category: LicensingType: Information Product: General Issue

Notes:



IMG Home PageIMG ProductsProduct DownloadsOrdering InformationTechnical Support and Frequently Asked QuestionsDeveloper's Corner and UtilitiesAbout IMG
CustomersIMG ResellersMedia InformationIMG Events / Trade ShowsUseful LinksIMG Contact InformationIMG Information / Policies