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IMG Product Support

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IMG Product Support - Benefits/Overview

What are the benefits to IMG Product Support?

Customers on Product Support via Software Maintenance Agreement or License Agreement (Professional Licenses) entitles the customer's point-of-contact to unlimited email, phone, technical and (basic) programming support through IMG's Customer Service Help Desk.

Additional benefits include:

  • Downloadable releases, upgrades, updates, and patches via web
  • License Transfers and History Tracking via web
  • Online access to Developer's Corner and FAQ's
  • Option to continue support at maintenance rates

Personal Licenses do not include IMG Product Support Services

A Personal Licensee can only obtain support via the online support knowledge base, help, and other published resources. Personal Licensees can upgrade to a Professional License by purchasing IMG Product Support. Personal Licenses are system based, and are managed through the individual's personal online account. More details about Personal Licenses can be found in the account details.

Product Support can continue with a Maintenance Agreement

Base prices are 20% for a single year or 15% per year with a minimum 3 year commitment, based on the License Value of the purchased Software License or Technology Transfer. Other options and arrangements are available. Due annually Net 30 from Invoice date.


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IMG Home PageIMG ProductsProduct DownloadsOrdering InformationTechnical Support and Frequently Asked QuestionsDeveloper's Corner and UtilitiesAbout IMG
CustomersIMG ResellersMedia InformationIMG Events / Trade ShowsUseful LinksIMG Contact InformationIMG Information / Policies