It is possible that there are security issues (File Permissions) that may affect OnScreen's ability to update its configuration files. A clean install as Administrator should be tried. If the current logged on user does not have read/write access to the OnScreen installation folder, then operation will not be correct. You can check permissions by using Windows Explorer, right-click on the ONSCREEN folder, then click on the Security tab.
Original ID: PU253452
|Category: Using||Type: Problem/Resolution||Product: OnScreen|