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Searching for ID: PI0113120711

PI0113120711
Unable to un-install IMG Software, Improper version installed, or software conflicts

Download and run the IMG Software System Check Utility. This utility will check your system for installed versions of IMG software, and allow you to remove files, folders, and registry entries. This should typically only be used in conjunction with IMG Technical Support.

Download IMG Software System Check Utility img_software_check.exe 10/16/2017 (96KB) (MD5: 9D3AEC02DBB51C28F3BFE99855FA115E)

Download IMG Software System Check Utility (older build for XP/2000) img_software_check.exe 4/12/2013 (87KB) (MD5: 4CDFD672B4B0F72BE7562BEA199945AA)

Basic Operation

IMPORTANT:
If you can not get past the message that "Software is running" and you have closed all IMG Software, you can try restarting and then retrying. If you still run into this issue, then the IMG software may be in the Startup - you can use Start | Run | MSCONFIG | Ok to review startup items. You can also use the Task Manager to "End" the software - right-click on a blank area of the task bar, select Task Manager, and then view all processes and look for the IMG Software - then select and End Process.

Notes:
This does not yet address every IMG software release, so it may not apply to the specific version of Windows and version of IMG Software. This will eventually be incorporated into support options and system management tools and will be updated at this location as necessary. It is a 32-bit version, but does handle 64-bit installs. (32-bit so it can run on both 32-bit and 64-bit systems - can't do that with a 64-bit version!)
This does NOT delete private/user level settings, nor remove Build-A-Board BOARDS, SOURCE, or TARGET results - does now have an option to open Windows Explorer to enable you to handle these folders as desired.

Category: InstallingType: Problem/Resolution Product: General Issue

Notes:



IMG Home PageIMG ProductsProduct DownloadsOrdering InformationTechnical Support and Frequently Asked QuestionsDeveloper's Corner and UtilitiesAbout IMG
CustomersIMG ResellersMedia InformationIMG Events / Trade ShowsUseful LinksIMG Contact InformationIMG Information / Policies