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Searching for ID: PI0105120456

PI0105120456
My-T-Pen, My-T-Soft, My-T-Touch Versions 1.77 & earlier
Unable to Install, Message is: Setup cannot run while portions of My-T-Soft are Active! Close all programs, then retry
However, you have not installed software, and all programs are closed. You may also find that setup works fine on other systems.

The Setup program looks for Windows with certain names, and one of these windows is the Welcome screen run when you first install the software. Unfortunately, the program looks at ANY window with Welcome in the caption, and reports this result. We have created a program that looks at the same items as Setup, and reports details so you can shutdown or remove the particular program causing this conflict. You can download VERIFY.EXE (MD5: 5BDBB80834BA96C52BA12C16184C4B1D) and run it on the system reporting this message to diagnose what particular program is causing this conflict. You can use Task Manager (or Add/Remove programs) to close or remove the problematic program. Once Setup is complete, you can reboot to reset the system, or restart the program, or re-install the program.

For downloaded demos, another solution is to use a different install approach, see Alternative Downloads for My-T-Soft.


Original ID: PI300316
Category: InstallingType: Problem/Resolution Product: General Issue

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IMG Home PageIMG ProductsProduct DownloadsOrdering InformationTechnical Support and Frequently Asked QuestionsDeveloper's Corner and UtilitiesAbout IMG
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