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Category Type Product Version

QL0105120087
How do I transfer a license?

You would need to go to http://www.imgpresents.com, click on Support, and in the left column, look for License | Transfer a license. Click here to go to Transfer page. To transfer a license, you will need the Serial # / License key from the Certificate of Authenticity, along with the System ID (Obtained from the License Manager after installing the IMG software onto a system).
Original ID: QL253105
Category: LicensingType: Question/Answer Product: General Issue



QL0105120225
How long does a demo version last?

The demos run for about an hour, and can be restarted up to 100 times. After that, they will not run unless licensed.
Original ID: QL259176
Category: LicensingType: Question/Answer Product: General Issue



QL0105120438
How can I find out if my product is licensed?

Refer to the Program Group for the product, and select the "Licensing Information" icon. The IMG License Manager will either indicate it is Licensed & Registered, or will indicate it is in a demo mode.
Original ID: QL300309
Category: LicensingType: Question/Answer Product: General Issue



QL0105120439
How do I license a product?

If you have downloaded a demo, you can purchase a license in various ways. Refer to our Order Page for more details.
If you are having difficulties, refer to our Licensing Technical Support.
Original ID: QL300310
Category: LicensingType: Question/Answer Product: General Issue



QL0105120440
I've bought a new PC, and tried to install the software again, but it won't license. What should I do?

You will need to transfer your license. Refer to our Licensing Technical Support for more details on how to do this.
Original ID: QL300311
Category: LicensingType: Question/Answer Product: General Issue



QL0105120441
What are my licensing options? How does Build-A-Board licensing work? What is a Build-A-Board Platform License?

Standard retail product is licensed per system, either electronically or via Certificate of Authenticity. However, IMG has numerous licensing schemes available. Please contact IMG directly to discuss your needs.

Build-A-Board is the tool / builder to create and customize keyboard layouts. The run-time target is the actual device that you will run the keyboard on. There are 2 main ways that you can license keyboard layouts - per device (using a Build-A-Board.com Web Account), or using a Platform license (see below). The per device approach is mainly for individuals or small deployments where the need to license each device isn't a major impediment (if licensing hundreds or thousands of devices, this becomes burdensome). Once you have your e-mail/password for your Build-A-Board.com web account, you can Apply available licenses to any device (or purchase more licenses from your account). To license a device, install the appropriate run-time software, and go through the Settings / License Manager to attach the device to your account, and retrieve a device license. Once your target device is licensed, it will remain licensed and allow custom keyboard layouts to run without any limitations.

The Build-A-Board Platform license is a way to license Build-A-Board so every keyboard layout generated by the Build-A-Board Builder is already licensed - this makes deploying layouts as easy as possible! You just need to distribute the .KBF (KeyBoard File) that has the layout data to your device, and it will run as a licensed - it doesn't get any easier than that! The Platform indicates which run-time software recognizes the license, e.g. Android, or Windows, or Linux, etc. This does mean that a KBF built for Android will not be licensed on a Windows device, and vice versa. Platform licenses can be combined, and the IMG Techology License is also available for larger companies to have access to all available IMG software. There are different tiers available based on the number of devices to be licensed, and IMG Technology Licenses do require annual maintenance as part of the license.

Original ID: QL300312
Category: LicensingType: Question/Answer Product: General Issue



QL0116120834
How do I license a new system with my IMG Personal License (IPL)?

If you install a valid IPL product on a new system, it will need a license for that system. If you run the IMG License Manager (Licensing Information icon), and it shows as unlicensed, follow the sequence below to license your system.

Using My-T-Soft Basic as an example, when you run the IMG License Manager, you will see:


If you click on Retrieve System License


and your system is not already added to your account, you will see:


For certain products, you may want to confirm you are in the IMG Personal License Mode - see "Additional License Options / Support" and make sure the checkbox is checked:

To license this system, click on the Purchase/Apply License Now to Apply a license to this system:


This will open your browser, and go to the Build-A-Board.com account options - use the top option (Add This System to your Account) and enter your e-mail/password for your Build-A-Board.com account (from your Welcome to Build-A-Board e-mail):


Notes: If you do not know your e-mail/password, you can use the options at Build-A-Board.com to reset your password. Be sure you can logon to your account before adding a system to your account. If you do not have an account, you will want to Purchase a License. For other issues, please contact IMG Customer Service.
After you enter your e-mail and password, and click on "Add this System", you will see:


At this point, return to the IMG License Manager, and click on Retrieve System License:


You should then see:


If you are unable to add a new system, you may have reached the maximum number of system for your account. Depending on your circumstances, you may want to purchase additional system licenses, or upgrade your account or license. For further details, refer to the IMG Personal License

Category: LicensingType: Question/Answer Product: General Issue



QL0116120856
How can I license a custom layout created in IMG's My-T-Soft Build-A-Board?

Layouts created in Build-A-Board embed license information in the board (KeyBoard File, i.e. .KBF file).

If created from an unlicensed Build-A-Board, any layout will always be treated as an "Evaluation" time-limited layout, even in licensed versions of My-T-Soft. To license Build-A-Board, either create a Free account on Build-A-Board.com, or purchase a run-time license for My-T-Soft (various options available).

When a custom layout is created from a licensed version of Build-A-Board, the board can be run on any system with My-T-Soft. If you have a Platform License for Build-A-Board, any board will run as licensed on any supported platform. Without a Platform License, the boards will require a licensed version of My-T-Soft (the run-time component that display/operates the board (i.e. your custom layout)).

Licenses for My-T-Soft are generated within your Build-A-Board.com account. Free accounts cannot generate My-T-Soft licenses. The IMG Personal License (IPL) has 2 options - Basic & Standard. Both options can generate My-T-Soft licenses with limitations - details are available here: IMG Personal License information

For IPL Basic and Build-A-Board run-time only licenses, internet access is required on the system you wish to license. Simply run the IMG License Manager, click on Retrieve System License, and enter your Build-A-Board.com logon credentials.

For IPL Standard and Professional licenses, you can license directly as above, or also generate licenses based on the System ID (this allows systems without internet access to be licensed). The System ID is obtained from the system you wish to license, then on a separate system you logon to your Build-A-Board.com account, and obtain a license key & serial number by using the System ID in the License Manager tab.
Category: LicensingType: Question/Answer Product: General Issue



QL0116120857
How do I license my system when I only have an activation code?

If you have been provided license information with only an activation code, you need to do the following:
  1. Go to my-t-soft.com/license
  2. Enter your e-mail address, and the activation code provided
  3. Upon success, Login and verify you can access your account
The activation code is the password to this account, so now you can use your e-mail address with this password (activation code) to license your system. To license your system, follow these steps:
  1. Run the IMG License Manager (Licensing Information icon / LICENSE.EXE)
  2. Click on "Retrieve System License" (if there is no license, you will have the option to use an existing license from your account)
  3. Enter your e-mail address and password (original activation code) to create a license for your system
  4. Then return to the the IMG License Manager, and click on "Retrieve System license" to download the system license
For Professional Licenses, if the system you wish to license does not have internet access, please follow these steps:
  1. On the system you wish to license, install the software, and run the IMG License Manager (Licensing Information icon / LICENSE.EXE)
  2. Copy / Save or Record the System ID (from the system you wish to license)
  3. Go to Build-A-Board.com/accounts/
  4. Login with your e-mail address and password (original activation code)
  5. Click on License Manager tab
  6. Enter your System ID to generate a License Key and Serial Number
  7. Record License Key and Serial Number, and use this to license your system by entering the license information into the IMG License Manager
Category: LicensingType: Question/Answer Product: General Issue



QL0117120882
How do I license a new system with a Professional License?

If you install a My-T-Soft on a new system, it will need a license for that system. If you run the IMG License Manager (Licensing Information icon), and it shows as unlicensed, follow the sequence below to license your system.

Using My-T-Soft 1.90 as an example, when you run the IMG License Manager, you will see:


When you click on Retrieve System License


If your system does not have a license (new system), this will open your browser, and go to the Build-A-Board.com account options - use the top option (Add This System to your Account) and enter your e-mail/password for your Build-A-Board.com account (from your Welcome to Build-A-Board e-mail):


After entering your e-mail address and password, and a System Name, click on "Add This System"


Notes: If you do not know your e-mail/password, you can use the options at Build-A-Board.com to reset your password. Be sure you can logon to your account before adding a system to your account. If you do not have an account, you will want to Purchase a License. For other issues, please contact IMG Customer Service.

After you enter your e-mail and password, and click on "Add this System", you will see:


At this point, return to the IMG License Manager, and click on Retrieve System License again to download your system license:


You should then see:


If you are unable to add a new system, you may have reached the maximum number of systems for your account. Depending on your circumstances, you may want to purchase additional system licenses. If you cannot resolve your issue, please contact IMG Customer Service

Category: LicensingType: Question/Answer Product: General Issue



QL0117120884
How do I license a new system that does not have internet access with a Professional License?

The process to license a system without internet access does require a different system that can access the internet so you can logon and use your Build-A-Board.com account. To license directly if your system has internet access, refer to tech item QL0117120882

There are the steps required to license your system:

On the system you wish to license, after My-T-Soft has been installed, run the IMG License Manager (Licensing Information icon) and obtain the System ID


Be sure to record/save the System ID accurately.
Now on a system that does have internet access, go to Build-A-Board.com and click on "My Account" to logon to your Build-A-Board.com account:


After logging in, you will be at the "My Account" tab


Now click on the "License Manager" tab


Then enter the System ID from the system you wish to license in the System ID field and then click on the Generate button


You will see a new entry on the left indicating the System ID and a new License Key and Serial Number - you must accurately record this License Key and Serial Number for use on the system you wish to license


At the IMG License Manager (where you obtained the System ID), you can enter the License Key and Serial Number, and then optionally enter text in the Customer / Company fields, and click Finish.


Verify the entered information and confirm it matches the License Key and Serial Number, then click Yes


Then you will see a Licensed system


If you are unable to add a new system, you may have reached the maximum number of systems for your account. Depending on your circumstances, you may want to purchase additional system licenses. If you cannot resolve your issue, please contact IMG Customer Service

Category: LicensingType: Question/Answer Product: General Issue



QL0118120923
How do I license Build-A-Board?

As of January 2018, the Build-A-Board builder/keyboard layout designer tool is available at no cost. A Build-A-Board.com account is required to obtain a license so boards can be built without the "Evaluation Only" tag. With a free account or run-time license account (IMG Personal License Basic or Standard/Professional License) Build-A-Board license, you can create boards that will run on licensed run-time software or licensed devices. To build licensed boards, a Build-A-Board Platform License is required - see below for details on this type of license.

How To License Build-A-Board

Run the IMG License Manager (Licensing Information icon) - either from the Program Group in Windows Explorer, or from the Start Menu in the Build-A-Board group.


When unlicensed, you will see the following screen - click on Retrieve System License to retrieve or apply a license to your system.


If this is a new or unrecognized system, a license cannot be retrieved without first adding the system to an existing account, creating a account, or purchasing a license. If you already have an account, follow the following screens to use your Build-A-Board.com credentials and license this system. If you do not have account, see section below to create a Free Account, or select one of the license purchase license options.


Once you've entered your login e-mail and password, and named your system (to help identify licenses in the Build-A-Board.com License Manager tab), click on "Add This System"

For Build-A-Board licenses, you will see the following screen to indicate that the system is now part of your account.


Return to the IMG License Manager, and click again on the Retrieve System License button.


After the license is retrieved from your account, you will see a "Licensed and Registered..." display.



The following section shows what you need to do if you do not have an existing Build-A-Board.com account, and wish to create a Free Account.
Enter your First Name/Last Name/e-mail address and create a password of at least 6 characters.


After entering the required information, click on "Create Free Account" to establish your account at Build-A-Board.com.


You will need to check your e-mail inbox for a "Welcome to Build-A-Board" e-mail so you can activate your new account. If you do not receive in 5-10 minutes, be sure to check any spam or junk folders and be sure to add imgpresents.com as a safe sender. Once you receive/open the e-mail, you can click on the link provided, or go to Build-A-Board.com/accounts/ and log on with the provided e-mail/password. Note you can change your password in the Utility tab after you logon.


Return to the IMG License Manager, and click again on the Retrieve System License button.


After the license is retrieved from your account, you will see a "Licensed and Registered..." display.



Notes:

Build-A-Board Platform License

The Build-A-Board Platform License allows you to create then build boards that have the license embedded in the board (KeyBoard File, the .KBF file). When deploying dozens, hundreds, or thousands of devices, this type of license greatly reduces the license management required to deploy and maintain boards at your site or across the enterprise.

This type of license required a Build-A-Board serial # (of the form BAB220??????), a Build-A-Board.com Account, and the appropriate IMG license, e.g. IMG Technology License, or an OEM/Distribution license, etc.

For a general overview of Build-A-Board license options, see this item: http://www.imgpresents.com/imgfaq.htm?keyword=QL0105120441

For detailed usage options using the IMG License Manager, refer to the product help here: http://www.imgpresents.com/bldabrd/guide/html/licensemanager.html

Because custom boards can be useful to individuals and to global enterprises and everything in between, there are various license options available to address all types of customers. If there are questions, or you wish to discuss any issues with the available license options, please contact IMG Customer Service.

Category: LicensingType: Question/Answer Product: General Issue



QL0118120933
How do I license Build-A-Board with a Platform License?

Platform licenses are only available to customers who have purchased the appropriate IMG License. This item is for helping customers who know they have a Platform License, and wish to see step-by-step of how to obtain and work with this type of license. If you wish to purchase or learn more about the benefits of a Platform license, please contact IMG Sales at sales@imgpresents.com or refer to this general overview of license options.

How To License Build-A-Board and obtain your Platform License

On the system where you plan to develop boards (typically a developer or support system, i.e. not a system that will be deployed), install download and install Build-A-Board. After installation, run the IMG License Manager (Licensing Information icon) - either from the Program Group in Windows Explorer, or from the Start Menu in the Build-A-Board group.


When unlicensed, you will see the following screen - click on Retrieve System License to retrieve or apply a license to your system.


If this is a new or unrecognized system, a license cannot be retrieved without first adding the system to the existing account where the platform license is associated with - this is the account you must use when licensing a new system. Refer to the following screens to use your Build-A-Board.com credentials and license this system.


Once you've entered your login e-mail and password, and named your system (to help identify licenses in the Build-A-Board.com License Manager tab), click on "Add This System"

For Build-A-Board licenses, you will see the following screen to indicate that the system is now part of your account.


Return to the IMG License Manager, and click again on the Retrieve System License button.


After the license is retrieved from your account, you will see a "Licensed and Registered..." display. IMPORTANT: There must be a Serial Number of the form BAB220?????? Indicated in the serial number line for you to continue. If there is no serial number, or it indicates IMG Personal License, or other entry, and you have a Platform License, please contact IMG Customer Service at at cs@imgpresents.com


To retrieve your Platform license, click on the Expand >>> button to reveal the Platform License section.


Now click on Retrieve Platform Authorization to obtain the Platform License. The actual details displayed here will be determined by the license purchased. Once your Platform License is in place, all boards that will be deployed need to be opened and built from this Build-A-Board system (when a .KBF is built it will include the Platform License, which will allow licensed operation on all indicated platforms).



Build-A-Board Platform License Notes

The Build-A-Board Platform License allows you to create then build boards that have the license embedded in the board (KeyBoard File, the .KBF file). When deploying dozens, hundreds, or thousands of devices, this type of license greatly reduces the license management required to deploy and maintain boards at your site or across the enterprise.

This type of license required a Build-A-Board serial # (of the form BAB220??????), a Build-A-Board.com Account, and the appropriate IMG license, e.g. IMG Technology License, or an OEM/Distribution license, etc. These licenses require an Annual Maintenance program to keep the license active, and enable ongoing support, free updates, free upgrades, etc.

For detailed usage options using the IMG License Manager, refer to the product help here: http://www.imgpresents.com/bldabrd/guide/html/licensemanager.html

Category: LicensingType: Question/Answer Product: General Issue

Notes:



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