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IC0107120502
Windows Vista Information

Microsoft Windows Vista is a completely new and different operating system from Microsoft released in 2007 (available towards the end of 2006). In general, any IMG software released prior to 2006 was not written for Vista, meaning it technically is not compatible with this new operating system. However, there are compatibility workarounds available, as Microsoft has built in a mechanism to allow older software to run. Due to the nature of IMG software, the level of compatibility is based on Microsoft's ability to interface this compatibility mode to the new Windows Vista. In theory, every feature and capability of the IMG's software will operate correctly. In actuality, this may not be what you experience when running in this compatibililty mode. The ultimate comparison would be to operate the feature or capability in the older operating system, then compare with the appropriate compatibility selection in Windows Vista.

To enable this operation (e.g. to enable IMG's software to run in Vista), it must be first installed. If you receive a Windows Version warning or error, Vista may open a dialog suggesting a "Recommended Settings" - you may accept the recommendation (this essentially provides the compatibility mode for the setup program). Once installed, you will want to enable the compatibility mode for ALL the executable programs associated with the product. To do so, you will want to open Windows Explorer (or Start Menu | Computer) and browse to the installation folder, then sort by Type, select all Applications (e.g. .EXE or Executable programs), and open properties. To get to the properties, you may open the Organize menu, the select Properties, or open the context menu (right-click), and select Properties. In the Properties dialog, you can select the Compatibility Tab, then in the Compatibility Mode section, Enable the "Run this program in compatibility mode for:", and in the drop down select "Windows XP Service Pack 2"

Theoretically, the program will now operate as it would in Windows XP. If it does not, you may wish to do the following:

Because of the maturity of the Windows operating system, and the anticipated slow "roll-out" of Windows Vista, IMG will be responding to customer demands for Windows Vista compatibility based on various factors. Always check the product pages and IMG's website for the most up-to-date information regarding available Windows Vista releases. Feel free to contact us directly with requests or concerns or details on your specific situation.

For further information on a specific product, click on the link(s) below:

Notes on "Improper Window Version" reported by Vista compatible products:
This has been reported a few times, and is an interesting side-effect of a problem solving approach used in Vista. It seems to be related to upgrades, or working with non-Vista compatible versions prior to running the Vista compatible version. The first check is the Compatibility Tab in the property page for the program (in Windows Explorer, browse to the program, Right-Click, and view Properties, then select the Compatibility Tab). For a Vista compatible IMG product, the "Run in compatibility mode" should NOT be checked - if it is, clear it and retry.

The other contributing factor is the "Program Compatibility Assistant" (PCA), which records information based on its own criteria, and in some cases, may be be overreaching and causing a problem. The following is an excerpt from Microsoft notes, and registry information regarding the actions of the PCA - the preferred approach would be to use regedit, check these registry entries, and delete any references to IMG Vista compatible products.
Managing settings made by PCA - The compatibility modes will be applied to programs by setting a registry key under HKEY_LOCAL_MACHINE \ Windows NT \ CurrentVersion \ AppCompatFlags \ Layers with key name = "full path to the exe" and string value = "name of the compatibility mode being applied"
The registry key will be set under HKEY_LOCAL_MACHINE to apply the solutions to be effective for all users except for the scenario where the ELEVATECREATEPROCESS compatibility mode is applied automatically before the PCA dialog shows up. In that scenario, the registry key will be set under HKEY_CURRENT_USER and the solution will only be effective for the current user.
Refer to these locations:
HKEY_CURRENT_USER \ Software \ Microsoft \ Windows NT \ CurrentVersion \ AppCompatFlags \ Compatibility Assistant \ Persisted, and
HKEY_CURRENT_USER \ Software \ Microsoft \ Windows NT \ CurrentVersion \ AppCompatFlags \ Layers

The Virtual Store misdirection issue is a solution to the problem where the limited user cannot save/write to files under the \Program Files location, but older software may require this. To resolve this, files are actually saved in the user's Application Data area - \Users\[username]\AppData\Local\VirtualStore\Program Files directory. This, however, creates a new problem and potential source of confusion, in that a user can be looking at what they think is in the \Program Files\MyProg folder, but in reality, they are being misdirected, and actually looking at their own copy in \Users\[username]\AppData\Local\VirtualStore\Program Files\MyProg location. This can cause problems in the program itself (since it is looking in the \Program Files location), or to other users (since they don't have access to the file modified by a different user). It may be enlightening to see what files/programs are using this virtual store location.

Information on Windows

Windows Vista Information
Windows 7 Information
Windows 8 Information
Windows 10 Information

Category: CommonType: Information Product: General Issue



IC0109120613
Windows 7 Information
Windows Seven Information

Windows 7 is internally tagged as Version 6.1, and is essentially an update to Windows Vista (Version 6.0). This is conceptually similar to XP (5.1) as the update to Windows 2000. Just as XP was more widely accepted than 2000, 7 appears to be on a similar track to be generally accepted more than Vista.

IMG software compatible with Windows 7 is now available via the downloads pages or on the IMG Products Disc.

The following is some notes regarding IMG software and Windows 7

The other contributing factor is the "Program Compatibility Assistant" (PCA), which records information based on its own criteria, and in some cases, may be be overreaching and causing a problem. The following is an excerpt from Microsoft notes, and registry information regarding the actions of the PCA - the preferred approach would be to use regedit, check these registry entries, and delete any references to IMG Vista compatible products.
Managing settings made by PCA - The compatibility modes will be applied to programs by setting a registry key under HKEY_LOCAL_MACHINE \ Windows NT \ CurrentVersion \ AppCompatFlags \ Layers with key name = "full path to the exe" and string value = "name of the compatibility mode being applied"
The registry key will be set under HKEY_LOCAL_MACHINE to apply the solutions to be effective for all users except for the scenario where the ELEVATECREATEPROCESS compatibility mode is applied automatically before the PCA dialog shows up. In that scenario, the registry key will be set under HKEY_CURRENT_USER and the solution will only be effective for the current user.
Refer to these locations:
HKEY_CURRENT_USER \ Software \ Microsoft \ Windows NT \ CurrentVersion \ AppCompatFlags \ Compatibility Assistant \ Persisted, and
HKEY_CURRENT_USER \ Software \ Microsoft \ Windows NT \ CurrentVersion \ AppCompatFlags \ Layers

The Virtual Store misdirection issue is a solution to the problem where the limited user cannot save/write to files under the \Program Files location, but older software may require this. To resolve this, files are actually saved in the user's Application Data area - \Users\[username]\AppData\Local\VirtualStore\Program Files directory. This, however, creates a new problem and potential source of confusion, in that a user can be looking at what they think is in the \Program Files\MyProg folder, but in reality, they are being misdirected, and actually looking at their own copy in \Users\[username]\AppData\Local\VirtualStore\Program Files\MyProg location. This can cause problems in the program itself (since it is looking in the \Program Files location), or to other users (since they don't have access to the file modified by a different user). It may be enlightening to see what files/programs are using this virtual store location.

Information on Windows

Windows Vista Information
Windows 7 Information
Windows 8 Information
Windows 10 Information

Category: CommonType: Information Product: General Issue



IC0113120698
Windows 8 Information
Windows Eight Information

Windows 8 is internally tagged as Version 6.2, and is essentially an update to Windows 7 (Version 6.1). In fact, it primarily is Windows 7 with the added "Metro" interface (or new Start Menu), with tiles and a separate mechanism for tile-based applications.

For proper operation, the IMG Standard Download as a self-extracting installation executable should be used. Program files must reside in the \Program Files (or \Program Files (x86) location for 64-bit) for correct operation in Windows (security/user-interface requirements in Windows 8).

Information on Windows

Windows Vista Information
Windows 7 Information
Windows 8 Information
Windows 10 Information

Category: CommonType: Information Product: General Issue



IC0115120822
Windows 10 Information
Windows Ten Information

Windows 10 is internally tagged as Version 6.2 for executables without manifests for Windows 10, and is essentially an update to Windows 8.1 / Windows 8 (all tagged version 6.2)

For proper operation, the IMG Standard Download as a self-extracting installation executable should be used. Program files must reside in the \Program Files (or \Program Files (x86) location for 64-bit) for correct operation in Windows (security/user-interface requirements in Windows 10).

July 31, 2015 - The original Windows 10 release and IMG's Windows 8.1 release versions may be delayed at the final step of Setup during the installation process. Newer releases tested against the Windows 10 releases will resolve this delay - it may take several minutes, so please be patient and allow Setup to complete.

Information on Windows

Windows Vista Information
Windows 7 Information
Windows 8 Information
Windows 10 Information

Category: CommonType: Information Product: General Issue



IC1905120452
TouchRight Utilities Technical Support

The largest issue has been familiarity with the product. Download a demo to test, and review on-line help and documentation.

The Automatic return to Left-Click (Single Right-Click Only option) uses System Level hooks. Any conflict with other software may require disabling this option from the TouchRight Menu.

In 95/98/Me/NT, there can be a conflict with IMG's My-T-Pen, My-T-Touch, My-T-Soft, OnScreen if the "Track Pointing Device at all times" is OFF, and the Automatic return to Left-Click (Single Right-Click Only option) in TouchRight is ON. Either turn this option off in the TouchRight Utilities, or set the "Track pointing device..." ON in Configuration | Operation Options.


Original ID: IC101366
Category: CommonType: Information Product: TouchRight UtilitiesVersion: 1.20



IC2105120437
Most Magnifier Technical Support issues involve the following:


Original ID: IC401308
Category: CommonType: Information Product: The Magnifier



IC2205120393
Support Issues for Version 1.50

SmartClick has been developed and tested for over 3 years prior to release, using guidance from RJ Cooper for features and capabilities, and utilizing stable, field-proven technology from IMG. Any known issues are listed in the Help provided with SmartClick.
Original ID: IC202328
Category: CommonType: Information Product: SmartClick



IC2205120394
SmartClick Compatibility Notes

SmartClick is a windows compatible software program that uses the Microsoft Windows API, and conforms to all guidelines published by Microsoft. By definition, if SmartClick works with any windows application, it will work with all (properly written) windows applications. IMG can not provide compatibility with programs written in a way that do not conform to the Microsoft Windows operating system.

IMG does not have a list, nor do we exhaustively test any of the thousands of programs released every year - In order to keep our prices reasonable, we can not purchase, pay personnel to test, and provide changes to our software to work with companies that choose to ignore the published documentation regarding software interoperation. We apologize for any inconvenience, but we strongly recommend you download a demo and test the software before purchasing.


Original ID: IC202329
Category: CommonType: Information Product: SmartClick



PC1005120450
My-T-Mouse Technical Support

My-T-Mouse 1.52 is a 16-bit application, and only supports Windows 3.x, 95/98/Me. Please refer to the newer releases in the My-T-Soft family, including My-T-Soft/My-T-Pen/My-T-Touch, and the Assistive Technology version, "OnScreen"

For all practical purposes, no support is necessary with this software - it does everything it is supposed to on the supported versions of Windows

Version 1.52 released May 2, 1999.

Version 1.50 released September 1, 1998.

Version 1.45 released September 15, 1997.

Category: CommonType: Information Product: My-T-MouseVersion: 1.52



PC1105120135
My-T-Soft does not type.


Original ID: PC223713
Category: CommonType: Problem/Resolution Product: My-T-Soft



PC1105120136
My-T-Soft hangs when moved.


Original ID: PC223714
Category: CommonType: Problem/Resolution Product: My-T-Soft



PC1105120378
Integrating My-T-Soft with different Applications / Environments

Category: CommonType: Problem/Resolution Product: My-T-Soft



PC1105120422
Menu Support


Original ID: PU223716
Category: CommonType: Problem/Resolution Product: My-T-Soft



PC1105120423
Logon Problems


Original ID: PC223717
Category: CommonType: Problem/Resolution Product: My-T-Soft



PC1107120533
My-T-Soft Keyboard does not appear when run, Reports it is already running if started again, My-T-Soft Setup does not run. However, software is installed correctly, and runs fine in safe mode. It may also have worked fine previously.

There is a conflict with some program or service running, the configuration is invalid, or some other program or service is hung or unstable. There are several items that should be tried before trying to identify a third-party conflict.

Use MSCONFIG.EXE (e.g. Start | Run | MSCONFIG.EXE). At the General Tab, try Diagnostic Startup first - if after a restart, things work as expected, then some non-Microsoft software is causing a conflict. Using Selective Startup, you can disable "Load System Services" and/or "Load Startup Items" to try and determine if it is a service or startup program causing the conflict. In the Services and Startup tabs, you can individually add or remove specific items .

In Windows Vista, the Windows Defender may be affecting something. If you go into Control Panel | Security | Windows Defender, then open the Tools (top middle), and go into Software Explorer, you can select various categories on that screen. Look at Startup Programs, and you can review and Disable/Enable all Startup programs. One user reported that they could not disable a program through this interface, but after finding and closing it, everything worked.

Here are anecdotal items we have recorded - every situation we have documented indicates this is a symptom of some other problem in the system, not a problem with IMG software.

The keyboard window itself is considered a "popup" class window in the system, and an overreaching popup blocker may stop all popup windows from being visible. From our experience, conflicts of these types can be problematic, and difficult to identify the exact cause. In the case of an anti-virus program, it may be settings issues, or white lists & black lists. Because an on-screen keyboard works at a low level to generate keystrokes that are seen by other applications, an overreaching security solution may prevent it from operating. You may wish to check for anti-virus program updates, or try default (or different) settings within the anti-virus program to prevent this type of conflict, or try a different anti-virus solution. We always recommend running as clean a system as possible. Unfortunately, resolving these conflicts is time consuming, and when multiple third-parties are involved, it goes beyond the normal level of technical support available. Essentially if the software runs in safe-mode, but not in your normal environment, then there is some driver or other software running that is causing this problem. Since we don't have access to your environment, we can't effectively help beyond suggesting the above methods provided by the operating system.

As of 2014, we believe the root cause is a Font change broadcast message - see Tech Item PU1114120717 for My-T-Soft (and My-T-Pen and My-T-Touch) updates which can be used to see if it resolves this particular issue.

Category: CommonType: Problem/Resolution Product: My-T-Soft



PC1205120146
OnScreen hangs when moved.


Original ID: PC223771
Category: CommonType: Problem/Resolution Product: OnScreen



PC1205120147
OnScreen does not type


Original ID: PC223770
Category: CommonType: Problem/Resolution Product: OnScreen



PC1205120432
Menu Support

Full keystroke support via the virtual keyboard is not available for various pop-up menus in various versions of Windows - Microsoft has numerous "flavors" of menus, and since it is easier, more efficient, and better understood to use the pointing device to access menus, we have not devoted resources to address any of these issues.
Original ID: PC223772
Category: CommonType: Problem/Resolution Product: OnScreen



PC1205120433
Logon Problems (NT/2000/XP)


Original ID: PC223773
Category: CommonType: Problem/Resolution Product: OnScreen



PC1207120536
OnScreen Keyboard does not appear when run, Reports it is already running if started again, OnScreen Setup does not run. However, software is installed correctly, and runs fine in safe mode. It may also have worked fine previously.

There is a conflict with some program or service running, the configuration is invalid, or some other program or service is hung or unstable. There are several items that should be tried before trying to identify a third-party conflict.

Use MSCONFIG.EXE (e.g. Start | Run | MSCONFIG.EXE). At the General Tab, try Diagnostic Startup first - if after a restart, things work as expected, then some non-Microsoft software is causing a conflict. Using Selective Startup, you can disable "Load System Services" and/or "Load Startup Items" to try and determine if it is a service or startup program causing the conflict. In the Services and Startup tabs, you can individually add or remove specific items .

In Windows Vista, the Windows Defender may be affecting something. If you go into Control Panel | Security | Windows Defender, then open the Tools (top middle), and go into Software Explorer, you can select various categories on that screen. Look at Startup Programs, and you can review and Disable/Enable all Startup programs. One user reported that they could not disable a program through this interface, but after finding and closing it, everything worked.

Here are anecdotal items we have recorded - every situation we have documented indicates this is a symptom of some other problem in the system, not a problem with IMG software.

The keyboard window itself is considered a "popup" class window in the system, and an overreaching popup blocker may stop all popup windows from being visible. From our experience, conflicts of these types can be problematic, and difficult to identify the exact cause. In the case of an anti-virus program, it may be settings issues, or white lists & black lists. Because an on-screen keyboard works at a low level to generate keystrokes that are seen by other applications, an overreaching security solution may prevent it from operating. You may wish to check for anti-virus program updates, or try default (or different) settings within the anti-virus program to prevent this type of conflict, or try a different anti-virus solution. We always recommend running as clean a system as possible. Unfortunately, resolving these conflicts is time consuming, and when multiple third-parties are involved, it goes beyond the normal level of technical support available. Essentially if the software runs in safe-mode, but not in your normal environment, then there is some driver or other software running that is causing this problem. Since we don't have access to your environment, we can't effectively help beyond suggesting the above methods provided by the operating system.

Category: CommonType: Problem/Resolution Product: OnScreen



PC1305120443
Windows NT / 2000 / XP, IMG Logon Module

All IMG Logon Module support issues are handled in IMG Logon Technical Support
Original ID: PC203357
Category: CommonType: Problem/Resolution Product: My-T-Soft TSVersion: 1.75 1.76 1.77



PC1305120444
IMG License Manager stops, Event viewer indicates: "The IMG License Manager service has reported an invalid current state 0"

Use updated IMGLM.EXE
Original ID: PC203358
Category: CommonType: Problem/Resolution Product: My-T-Soft TSVersion: 1.77



PC1305120445
Build-A-Board layouts flash & immediately close - unable to use custom layouts, but My-T-Soft (original) layouts work correctly.

Apply MTSTSFIX.EXE
Original ID: PC203359
Category: CommonType: Problem/Resolution Product: My-T-Soft TSVersion: 1.77



PC1305120446
IMG License Manager stops, Event viewer indicates: "The IMG License Manager service has reported an invalid current state 0"

Use updated IMGLM.EXE
Original ID: PC203360
Category: CommonType: Problem/Resolution Product: My-T-Soft TSVersion: 1.76



PC1305120447
IMG License Manager stops, Event viewer indicates: "The IMG License Manager service has reported an invalid current state 0"

Use updated IMGLM.EXE
Original ID: PC203361
Category: CommonType: Problem/Resolution Product: My-T-Soft TSVersion: 1.75



PC1305120448
IMG License Manager stops, Event viewer indicates: "The IMG License Manager service has reported an invalid current state 0"

Use updated IMGLM.EXE
Original ID: PC203362
Category: CommonType: Problem/Resolution Product: My-T-Soft TSVersion: 1.73



PC1305120449
IMG License Manager stops, Event viewer indicates: "The IMG License Manager service has reported an invalid current state 0"

Use updated IMGLM.EXE
Original ID: PC203363
Category: CommonType: Problem/Resolution Product: My-T-Soft TSVersion: 1.70



PC1308120592
Using My-T-Soft TS keyboard on a terminal from GE Fanuc / Intellution iFix, My-T-Soft TS version 1.73, after a period of time, software types "demo" and must be stopped and restarted.

Use updated MYTSOFT.EXE
Category: CommonType: Problem/Resolution Product: My-T-Soft TSVersion: 1.73



PC1405120451
My-T-Mouse for Kids Technical Support


Original ID: PC101365
Category: CommonType: Information Product: My-T-Mouse for KidsVersion: 1.40



PC1505120404
(Windows XP) Enabling Remote Desktop reports problem with IMGGINA2.DLL

Use updated version of DLL (originally for Windows Server 2003)
Original ID: PC205339
Category: CommonType: Problem/Resolution Product: Logon ModuleVersion: 1.77



PC1505120405
(Windows 2000/XP) User Shell differences, script problems, issues with IMGLOGON.DLL, need access to other logon capabilities

Download Patch for My-T-Pen, My-T-Soft, or My-T-Touch
Original ID: PC205340
Category: CommonType: Problem/Resolution Product: Logon ModuleVersion: 1.75



PC1505120406
(Windows 2000/XP) Home Drive entered in User Properties not available after logon

  • This is caused by updates in Windows 2000 that are not backwards compatible to NT. Suggested workaround is to use NET USE command in logon script (e.g. if Home drive is H:, use NET USE H: \\WIN2KDOMAIN\USERS\[Current User])
  • Alternative: Use the Patch176.

  • Original ID: PC205341
    Category: CommonType: Problem/Resolution Product: Logon ModuleVersion: 1.75



    PC1505120407
    Need 1.75 version release capabilities (Windows 2000/XP Logon Scripts do not execute) for pre 1.75 versions

    Replace IMGLOGON.DLL with 1.75 version. This is a security issue with Windows 2000 servers for the Win32 API call NetUserGetInfo. Prior to 1.75, this is called in the security context of the local machine, rather than the authenticated user. Most likely seen on native Windows 2000 servers as domain controllers with user logging onto the domain (rather than local machine).
    Original ID: PC205342
    Category: CommonType: Problem/Resolution Product: Logon ModuleVersion: 1.70



    PC1505120408
    Touch Logon Button appears prior to touchscreen driver being loaded (e.g. ELO), confusing or annoying users

    We have added a modifiable delay prior to showing the first dialog display - Replace the IMGLOGON.DLL & IMGLOGON.EXE files with the downloads below.
    Original ID: PC205343
    Category: CommonType: Problem/Resolution Product: Logon ModuleVersion: 1.70



    PC1505120409
  • (Windows 2000/XP) Non-Administrative User at Logon reverts to Demo Logon and disables IMG Logon Module.
  • (Windows 2000/XP) Timeout at username / password screen does not re-display "Touch Logon to begin".

  • The best solution is to replace the IMGLOGON.DLL & IMGLOGON.EXE files with the downloads below. If this is not desirable, see advanced notes below.
  • To resolve license problem without replacing files, user rights in registry must be addressed. (User needs "Set Value" permission in HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\Current Version & sub-keys)
    Original ID: PC205344
  • Category: CommonType: Problem/Resolution Product: Logon ModuleVersion: 1.70



    PC1605120143
    My-T-Touch does not type.


    Original ID: PC223740
    Category: CommonType: Problem/Resolution Product: My-T-Touch



    PC1605120428
    My-T-Touch hangs when moved


    Original ID: PC2238741
    Category: CommonType: Problem/Resolution Product: My-T-Touch



    PC1605120429
    Integrating My-T-Touch with different Applications / Environments


    Original ID: PC223742
    Category: CommonType: Problem/Resolution Product: My-T-Touch



    PC1605120430
    Menu Support


    Original ID: PC223743
    Category: CommonType: Problem/Resolution Product: My-T-Touch



    PC1605120431
    Logon Problems


    Original ID: PC223744
    Category: CommonType: Problem/Resolution Product: My-T-Touch



    PC1607120535
    My-T-Touch Keyboard does not appear when run, Reports it is already running if started again, My-T-Touch Setup does not run. However, software is installed correctly, and runs fine in safe mode. It may also have worked fine previously.

    There is a conflict with some program or service running, the configuration is invalid, or some other program or service is hung or unstable. There are several items that should be tried before trying to identify a third-party conflict.

    Use MSCONFIG.EXE (e.g. Start | Run | MSCONFIG.EXE). At the General Tab, try Diagnostic Startup first - if after a restart, things work as expected, then some non-Microsoft software is causing a conflict. Using Selective Startup, you can disable "Load System Services" and/or "Load Startup Items" to try and determine if it is a service or startup program causing the conflict. In the Services and Startup tabs, you can individually add or remove specific items .

    In Windows Vista, the Windows Defender may be affecting something. If you go into Control Panel | Security | Windows Defender, then open the Tools (top middle), and go into Software Explorer, you can select various categories on that screen. Look at Startup Programs, and you can review and Disable/Enable all Startup programs. One user reported that they could not disable a program through this interface, but after finding and closing it, everything worked.

    Here are anecdotal items we have recorded - every situation we have documented indicates this is a symptom of some other problem in the system, not a problem with IMG software.

    The keyboard window itself is considered a "popup" class window in the system, and an overreaching popup blocker may stop all popup windows from being visible. From our experience, conflicts of these types can be problematic, and difficult to identify the exact cause. In the case of an anti-virus program, it may be settings issues, or white lists & black lists. Because an on-screen keyboard works at a low level to generate keystrokes that are seen by other applications, an overreaching security solution may prevent it from operating. You may wish to check for anti-virus program updates, or try default (or different) settings within the anti-virus program to prevent this type of conflict, or try a different anti-virus solution. We always recommend running as clean a system as possible. Unfortunately, resolving these conflicts is time consuming, and when multiple third-parties are involved, it goes beyond the normal level of technical support available. Essentially if the software runs in safe-mode, but not in your normal environment, then there is some driver or other software running that is causing this problem. Since we don't have access to your environment, we can't effectively help beyond suggesting the above methods provided by the operating system.

    As of 2014, we believe the root cause is a Font change broadcast message - see Tech Item PU1114120717 for My-T-Soft (and My-T-Pen and My-T-Touch) updates which can be used to see if it resolves this particular issue.

    Category: CommonType: Problem/Resolution Product: My-T-Touch



    PC1705120424
    Windows 98 & later releases of Windows 95

    Many of the Wizard's helpers and instructions in Joystick-To-Mouse revolve around the original Windows 95 release. In Windows 98 and later (post mid-1997) releases of Windows 95, the joystick section in Control Panel became Game Controllers. Many of the useful guides & instructions in Joystick-To-Mouse were made ineffective due to this change. The following steps are strongly suggested when installing / operating Joystick-To-Mouse in versions of Windows 95 that are not consistent with the original and Windows 98.


    Original ID: PC101295
    Category: CommonType: Problem/Resolution Product: Joystick-To-MouseVersion: 2.51



    PC1705120425
    Double-Click problems in Windows 95 A & B releases / Windows 98

    If you are experiencing difficulties producing double-clicks using Joystick-To-Mouse, verify which version of Windows is on your system. To do this, reference the Start Menu, Settings, Control Panel, and then select the System Icon. Under the General Tab information, you will find which version of Windows 95 you have. If the version number is followed by a letter (A or B), then the following will apply to you.

    Important notes: Microsoft continues to upgrade and enhance the Windows 95 operating system. Their changes to Desktop and Windows Explorer are incompatible with the original Windows 95 release. This following information is for the 2.51 release of Joystick-To-Mouse. As far as we know, these problems only occur within the Microsoft software. All other applications should operate properly.
    Original ID: PC101296
    Category: CommonType: Problem/Resolution Product: Joystick-To-MouseVersion: 2.51



    PC1705120426
    Obtaining a Double-Click from a button set as a single mouse button (i.e. Left Button)


    Original ID: PC101297
    Category: CommonType: Problem/Resolution Product: Joystick-To-MouseVersion: 2.51



    PC1705120427
    Obtaining a Double-Click from a button set as double-click (i.e. Double-Click Left)


    Original ID: PC101298
    Category: CommonType: Problem/Resolution Product: Joystick-To-MouseVersion: 2.51



    PC1805120133
    My-T-Pen does not type.


    Original ID: PC223720
    Category: CommonType: Problem/Resolution Product: My-T-Pen



    PC1805120134
    My-T-Pen hangs when moved.


    Original ID: PC223721
    Category: CommonType: Problem/Resolution Product: My-T-Pen



    PC1805120375
    Integrating My-T-Pen with different Applications / Environments

    Category: CommonType: Problem/Resolution Product: My-T-Pen



    PC1805120376
    Menu Support

    Full keystroke support via the virtual keyboard is not available for various pop-up menus in various versions of Windows - Microsoft has numerous "flavors" of menus, and since it is easier, more efficient, and better understood to use the pointing device to access menus, we have not devoted resources to address any of these issues.
    Original ID: PC223723
    Category: CommonType: Problem/Resolution Product: My-T-Pen



    PC1805120377
    Logon Problems


    Original ID: PC223724
    Category: CommonType: Problem/Resolution Product: My-T-Pen



    PC1807120534
    My-T-Pen Keyboard does not appear when run, Reports it is already running if started again, My-T-Pen Setup does not run. However, software is installed correctly, and runs fine in safe mode. It may also have worked fine previously.

    There is a conflict with some program or service running, the configuration is invalid, or some other program or service is hung or unstable. There are several items that should be tried before trying to identify a third-party conflict.

    Use MSCONFIG.EXE (e.g. Start | Run | MSCONFIG.EXE). At the General Tab, try Diagnostic Startup first - if after a restart, things work as expected, then some non-Microsoft software is causing a conflict. Using Selective Startup, you can disable "Load System Services" and/or "Load Startup Items" to try and determine if it is a service or startup program causing the conflict. In the Services and Startup tabs, you can individually add or remove specific items .

    In Windows Vista, the Windows Defender may be affecting something. If you go into Control Panel | Security | Windows Defender, then open the Tools (top middle), and go into Software Explorer, you can select various categories on that screen. Look at Startup Programs, and you can review and Disable/Enable all Startup programs. One user reported that they could not disable a program through this interface, but after finding and closing it, everything worked.

    Here are anecdotal items we have recorded - every situation we have documented indicates this is a symptom of some other problem in the system, not a problem with IMG software.

    The keyboard window itself is considered a "popup" class window in the system, and an overreaching popup blocker may stop all popup windows from being visible. From our experience, conflicts of these types can be problematic, and difficult to identify the exact cause. In the case of an anti-virus program, it may be settings issues, or white lists & black lists. Because an on-screen keyboard works at a low level to generate keystrokes that are seen by other applications, an overreaching security solution may prevent it from operating. You may wish to check for anti-virus program updates, or try default (or different) settings within the anti-virus program to prevent this type of conflict, or try a different anti-virus solution. We always recommend running as clean a system as possible. Unfortunately, resolving these conflicts is time consuming, and when multiple third-parties are involved, it goes beyond the normal level of technical support available. Essentially if the software runs in safe-mode, but not in your normal environment, then there is some driver or other software running that is causing this problem. Since we don't have access to your environment, we can't effectively help beyond suggesting the above methods provided by the operating system.

    As of 2014, we believe the root cause is a Font change broadcast message - see Tech Item PU1114120717 for My-T-Soft (and My-T-Pen and My-T-Touch) updates which can be used to see if it resolves this particular issue.

    Category: CommonType: Problem/Resolution Product: My-T-Pen



    QC1005120241
    What is My-T-Mouse?

    My-T-Mouse is actually a series of 11 panels (over 125 functions) that can be opened and closed to provide access to various features and functions including: 25 US and International Onscreen Keyboards, 2 pre-defined Windows (most often used functions) panels, programmable unlimited Macro Button panels (each panel can be assigned to "auto open" with any application), Edit panel, Numeric panel, Calculator panel with "popup" calculator Tape, a Magnifier for operating at smaller display sizes, Keyboards, Buttons, and Panels can be set to any of 12 graphic sizes and can be color coded by the user.
    Original ID: QC220155
    Category: CommonType: Question/Answer Product: My-T-Mouse



    QC1005120242
    What kind of pointing devices will My-T-Mouse work with?

    Any pointing device that is or acts like a mouse! All industrial, commercial, retail, or adaptive pointing device (mouse, trackball, glidepad, touchpad, pen, InfraRed pointer, touchscreen, wand, wireless pointer, headmouse, etc) that connects to the serial or PS2 port.
    Original ID: QC220156
    Category: CommonType: Question/Answer Product: My-T-Mouse



    QC1005120243
    What kind of computer will My-T-Mouse run on?

    Any PC Compatible computer capable of running Windows.
    Original ID: QC220157
    Category: CommonType: Question/Answer Product: My-T-Mouse



    QC1005120244
    What operating system do I need?

    Windows 7 / Vista / XP / 2000. Older versions run under Windows 3x or Windows 95 / 98.
    Original ID: QC220158
    Category: CommonType: Question/Answer Product: My-T-Mouse



    QC1005120245
    What kind of software will My-T-Mouse work with?

    Any software that runs under Windows 3x or 95 / 98 (and most DOS programs that can be run in a Windows DOS Shell environment.
    Original ID: QC220159
    Category: CommonType: Question/Answer Product: My-T-Mouse



    QC1005120246
    What resolution will My-T-Mouse work in?

    My-T-Mouse includes 12 sizes. It can run in any VGA (or higher) resolution, from tiny handheld LCD's to giant Whiteboards.
    Original ID: QC220160
    Category: CommonType: Question/Answer Product: My-T-Mouse



    QC1005120247
    How do I know My-T-Mouse will work for me?

    Download our demo. IMG's demos are actually full working copies of the product. The demo has a built in timer that shuts down the program, in about an hour without saving any settings (you can restart it by double-clicking on the program's Icon).
    Original ID: QC220161
    Category: CommonType: Question/Answer Product: My-T-Mouse



    QC1005120248
    What about technical support and program updates?

    Unlike shareware based or grant funded products, which cannot provide sufficient income to maintain a full-time company with adequate test and support capabilities (because the developer is holding down a full-time job, or the grant period ends), IMG has been providing onscreen keyboards and pointing device utilities since 1993. A large part of our business is in developing utilities that are ultimately bundled by pointing devices manufacturers under their own name. With international distribution on every continent, IMG’s products are used by consumers, corporations, commercial and industrial manufacturers, educational institutions, and government agencies worldwide. This means quality products, with quality support, and timely updates.
    Original ID: QC220162
    Category: CommonType: Question/Answer Product: My-T-Mouse



    QC1105120274
    What is My-T-Soft?

    My-T-Soft is actually a series of 11 panels (over 125 functions) that can be opened and closed to provide access to various features and functions including: Over 175 US and International Onscreen Keyboards, 2 pre-defined Windows (most often used functions) panels, programmable unlimited Macro Button panels (each panel can be assigned to "auto open" with any application), Edit panel, Numeric panel, Magnifier panel, Calculator panel with "popup" calculator Tape, Supervisory Level Security (for Setup and Panel controls), Show & Hide Keys (turn off keys to prevent access and minimize operator confusion), New Cursors (for positioning on touch and pen devices), and other functions specifically designed for use with Windows based Pen, Touchscreen, or other input devices. Keyboards, Buttons, and Panels can be set to any of 12 base sizes (with infinitely larger sizes) and color coded by the user.
    Original ID: QC222188
    Category: CommonType: Question/Answer Product: My-T-Soft



    QC1105120275
    What kind of pointing devices will My-T-Soft work with?

    Any industrial, commercial, or retail pointing device (mouse, trackball, glidepad, touchpad, pen, InfraRed pointer, serial joystick, touchscreen, wand, wireless pointer, headmouse, etc)!
    Original ID: QC222189
    Category: CommonType: Question/Answer Product: My-T-Soft



    QC1105120276
    What kind of computer will My-T-Soft run on?

    Any PC Compatible computer capable of running Windows.
    Original ID: QC222190
    Category: CommonType: Question/Answer Product: My-T-Soft



    QC1105120277
    What operating system do I need?

    Windows 7 / Vista / XP / 2000. (XP Embedded is just a modular version of XP Professional) Older versions work under Windows 3x or Windows 95 / 98 / Me / NT
    Original ID: QC222191
    Category: CommonType: Question/Answer Product: My-T-Soft



    QC1105120278
    What kind of software will My-T-Soft work with?

    Any software that runs under Windows
    Original ID: QC222192
    Category: CommonType: Question/Answer Product: My-T-Soft



    QC1105120279
    What is the Logon Utility / Logon Keyboard?

    In response to customer demand, IMG has included a special Logon option / on-screen keyboard to allow Touch & Pen systems to logon to a Windows system without the need for a physical keyboard. This allows operation of a system entirely from the pointing device - no physical keyboard is required.
    Original ID: QC222193
    Category: CommonType: Question/Answer Product: My-T-Soft



    QC1105120280
    How can My-T-Soft work with all pointing devices and applications?

    My-T-Soft is actually written at the same level as the Windows Operating system. That means it runs above the pointing device and graphics drivers (it lets the device drivers do their job without creating conflicts) and runs below Windows' applications, so it doesn't compete with them (unlike buttons or panels, created in Visual Basic or other high level application development tools, which are sensitive to any changes in pointing devices or graphic cards and usually conflict with any application other than the one for which they were developed).
    Original ID: QC222194
    Category: CommonType: Question/Answer Product: My-T-Soft



    QC1105120281
    What resolution will My-T-Soft work in?

    My-T-Soft supports 12 base screen sizes with infinitely larger sizes. It can run in any VGA (or higher) resolution, from tiny handheld LCD's to giant video Whiteboards.
    Original ID: QC222195
    Category: CommonType: Question/Answer Product: My-T-Soft



    QC1105120282
    Can I use parts of My-T-Soft in my own custom application or project?

    Yes, although My-T-Soft can be run easily from it's control panel and setup menu, many corporate, commercial, government, and industrial clients have integrated My-T-Soft into their business and manufacturing environments with simple API calls and messaging. My-T-Soft individual components can be called from Visual Basic, Access, FoxPro, Paradox, Delphi, Oracle, PowerSoft, or any other programmable environment. We've even developed Windows API messaging executables (you can download the Developer's Kit from our website) so that programmers and non-programmers alike can launch various keyboard, numeric, macro, calculator and function panels and control basic open, minimize, restore, and close functions without having to write additional code or scripts.
    Original ID: QC222196
    Category: CommonType: Question/Answer Product: My-T-Soft



    QC1105120283
    Where is My-T-Soft most often used?

    In ATM's, Computer Automated Manufacturing, Data Acquisition, Home Automation, Human Machine Interface (formerly Man Machine Interface), Industrial Automation, Instrumentation, Kiosks, Process Control, Shop Floor Control, Simulators, and (interactive) Whiteboards. Anywhere there's a pointing device being used in a Windows environment that may require alpha/numeric data entry or programmable buttons / panels.
    Original ID: QC222197
    Category: CommonType: Question/Answer Product: My-T-Soft



    QC1105120284
    For XP Embedded, or secure install, what are the bare minimum files required for operation?

    The following is excerpted from:
    Help | My-T-Soft Help | My-T-Soft User's Guide | Section IV - Other Information | Advanced User Information = Files & File notes
    For up-to-date details about the version, this is the preferred location to reference details about a particular release.

    For the 1.77 releases:
    These are the files required for operation of the My-T-Soft keyboard in the user (default) desktop:
    MYTSOFT.EXE
    MYTSOFT.INI
    MYTLIB.DLL
    MYTLIB32.DLL
    IMGVERS.DLL
    BWCC32.DLL
    CW3215.DLL
    KEYBOARD.KBF
    KEYBRD01.KMF
    KYBD0001.KMF (for Us 101 layout - change if necessary)
    MAC00000.KMF
    LICENSE.EXE
    LICENSE.LIC

    Note: For the smaller sizes, the MYTMOUSE.FON may be required. If you do a normal install, and delete all but the above, the font will be installed by Setup. If required, you may want to use Control Panel and add the MYTMOUSE.FON file.

    For Logon (WinLogon desktop) (Windows 2000 / XP):

    IMGLOGON.EXE (to configure/enable - once configured as desired, can be deleted)
    IMGGINA2.DLL (DLL to integrate with secure logon)
    MTS2.EXE - (My-T-Soft 2 executable to display LOGON\KEYBOARD.KBF)
    MTSLIB.DLL - Support for MTS2.EXE / MYTSOFT2.EXE
    BABDLL.DLL - Support for MTS2.EXE / MYTSOFT2.EXE, Build-A-Board common functions
    STOCK.DLL - Support for MTS2.EXE / MYTSOFT2.EXE, Resources for 3D keys
    LOGON folder (see details [in source] - some files (like KEYBOARD.SML, etc.) can be removed)

    On very limited XP Embedded builds, this is a list of modules (DLLs) used by running MYTSOFT.EXE:
    C:\WINDOWS\MYTSOFT\MYTSOFT.EXE
    C:\WINDOWS\MYTSOFT\BWCC32.dll
    C:\WINDOWS\MYTSOFT\MYTLIB.DLL
    C:\WINDOWS\MYTSOFT\MYTLIB32.DLL

    C:\WINDOWS\system32\ntdll.dll
    C:\WINDOWS\system32\KERNEL32.dll
    C:\WINDOWS\system32\GDI32.dll
    C:\WINDOWS\system32\USER32.dll
    C:\WINDOWS\system32\ADVAPI32.dll
    C:\WINDOWS\system32\RPCRT4.dll
    C:\WINDOWS\system32\WINMM.dll
    C:\WINDOWS\system32\SHELL32.DLL
    C:\WINDOWS\system32\SHLWAPI.dll
    C:\WINDOWS\system32\msvcrt.dll
    C:\WINDOWS\system32\COMCTL32.dll
    C:\WINDOWS\system32\IMM32.dll
    C:\WINDOWS\system32\VERSION.dll
    C:\WINDOWS\system32\LPK.DLL
    C:\WINDOWS\system32\USP10.dll
    C:\WINDOWS\system32\uxtheme.dll

    For the external DLLs, here are some quick notes/reference information:
    CORE OS DLLS:
    C:\WINDOWS\system32\ntdll.dll
    C:\WINDOWS\system32\KERNEL32.dll
    C:\WINDOWS\system32\GDI32.dll
    C:\WINDOWS\system32\USER32.dll

    Other core DLLs:
    C:\WINDOWS\system32\msvcrt.dll - Microsoft C run-time
    C:\WINDOWS\system32\VERSION.dll - File & Version info

    Shell & Windows oriented DLLs:
    C:\WINDOWS\system32\SHELL32.DLL - Explorer Shell
    C:\WINDOWS\system32\COMCTL32.dll - Common Controls
    C:\WINDOWS\system32\WINMM.dll - Windows Multimedia
    C:\WINDOWS\system32\SHLWAPI.dll - Shell LightWeight lib

    Other DLLs:
    C:\WINDOWS\system32\IMM32.dll - Input Method Editor Module
    C:\WINDOWS\system32\ADVAPI32.dll - advanced API library
    C:\WINDOWS\system32\RPCRT4.dll - Remote procedure call
    C:\WINDOWS\system32\LPK.DLL - Language Pack
    C:\WINDOWS\system32\USP10.dll - Uniscribe Unicode Script Processor Library
    C:\WINDOWS\system32\uxtheme.dll - Compatibility with "Style XP"

    Windows "Side-by-Side" (WinSxS) Compatibility COMCTL32.DLL:
    C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.2600.2180_x-ww_a84f1ff9\comctl32.dll

    For MYTSOFT2.EXE (Build-A-Board layouts) & WinLogon (MTS2.EXE), these are the changes:

    Only uses Local DLLs:
    C:\WINDOWS\MYTSOFT\MTSLIB.dll
    C:\WINDOWS\MYTSOFT\BABDLL.dll
    C:\WINDOWS\MYTSOFT\STOCK.dll

    Plus one other system DLL:
    C:\WINDOWS\system32\Apphelp.dll - for Application Compatibility in XP/2003


    Original ID: QC222198
    Category: CommonType: Question/Answer Product: My-T-Soft



    QC1105120285
    How do I know My-T-Soft will work for me?

    Download our demo. IMG's demos are actually full working copies of the product. The demo has a built in timer that shuts down the program, in about an hour without saving any settings (you can restart it by double-clicking on the program's Icon).
    Original ID: QC222199
    Category: CommonType: Question/Answer Product: My-T-Soft



    QC1105120286
    What about technical support and program updates?

    IMG has been providing onscreen keyboards and pointing device utilities since 1993. A large part of our business is in developing utilities that are ultimately bundled by pointing devices manufacturers under their own name. With international distribution on every continent, IMG’s products are used by consumers, corporations, commercial and industrial manufacturers, educational institutions, and government agencies worldwide. This means quality products, with quality support, and timely updates.
    Original ID: QC222200
    Category: CommonType: Question/Answer Product: My-T-Soft



    QC1205120330
    Why the name change from My-T-Soft AT to OnScreen?

    OnScreen was formerly known to IMG customers as My-T-Soft AT (the AT (Assistive Technology) member of the My-T-Soft family of on-screen keyboards). RJ Cooper called his version of My-T-Soft AT "OnScreen." RJ Cooper has been instrumental in directing IMG as to what features & capabilities Assistive Technology users require (along with his WordComplete functions), and to reduce confusion between these 2 products (and with our commercial products), the single name "OnScreen" will now be used by IMG for the Assistive Technology version of the My-T-Soft on-screen keyboards.
    Original ID: QC101244
    Category: CommonType: Question/Answer Product: OnScreen



    QC1205120331
    What is OnScreen?

    OnScreen is a powerful new version of My-T-Mouse (IMG's original Onscreen Keyboard utilities introduced in 1993) with the additional features most often requested by the Assistive Technology community.

    OnScreen is actually a series of 11 panels (over 125 functions) that can be opened and closed to provide access to various features and functions including: Over 45 US and International Onscreen Keyboards, 2 pre-defined Windows (most often used functions) panels, programmable unlimited Macro Button panels (each panel can be assigned to "auto open" with any application), Edit panel, Numeric panel, Calculator panel with "popup" calculator Tape, Verbal (voice confirmation) Key Feedback, a 2x-10x Area Magnifier (magnifies any area of the screen without additional hardware or enlarging fonts), Show & Hide Keys (turn on/off keys to minimize access and reduce confusion), Smart Window (automatically re-positions keyboards, panels or magnifier off of the area in use), Key Dwell Timer (automatically selects a key under the cursor), and an integral Word Completion / Prediction program (with editable dictionary). Keyboards, Buttons, and Panels can be set to any of 12 base sizes with infinitely larger sizes and can be color coded by the user.
    Original ID: QC101245
    Category: CommonType: Question/Answer Product: OnScreen



    QC1205120332
    What kind of pointing devices will OnScreen work with?

    Any retail or adaptive pointing device (mouse, trackball, glidepad, touchpad, InfraRed pointer, serial joystick, touchscreen, wand, sip & puff, wireless pointer, pen, switch, headmouse, etc) that connects to the serial, PS2, or USB port!
    Original ID: QC101246
    Category: CommonType: Question/Answer Product: OnScreen



    QC1205120333
    What kind of computer will OnScreen run on?

    Any PC Compatible computer capable of running Windows.
    Original ID: QC101247
    Category: CommonType: Question/Answer Product: OnScreen



    QC1205120334
    What operating system do I need?

    Windows 8.1 / 8 / 7 / Vista / XP / 2000. Older versions work under Windows 3x or Windows 95 / 98 / Me / NT

    Original ID: QC101248
    Category: CommonType: Question/Answer Product: OnScreen



    QC1205120335
    What kind of software will OnScreen work with?

    Any software that runs under Windows (and most DOS programs that can be run in a Windows DOS Shell environment).
    Original ID: QC101249
    Category: CommonType: Question/Answer Product: OnScreen



    QC1205120336
    How can OnScreen work with all pointing devices and applications?

    OnScreen is written at the same level as the Windows operating system. That means it runs above the pointing device and graphics drivers (it lets the device drivers do their job without creating conflicts) and runs below Windows so it doesn't compete with other applications. Unlike keys, buttons and panels created in Visual Basic, or onscreen keyboard and key panel applications that are sensitive to changes in pointing device / graphic card drivers or applications that make low level Windows calls, OnScreen is reliable and robust. That's why IMG is the only producer of onscreen keyboards and macro buttons/panels whose products are recommended or offered by major pointing device manufacturers worldwide.
    Original ID: QC101250
    Category: CommonType: Question/Answer Product: OnScreen



    QC1205120337
    What resolution will OnScreen work in?

    It can run in any VGA (or higher) resolution, from tiny handheld LCD's to giant video Whiteboards.
    Original ID: QC101251
    Category: CommonType: Question/Answer Product: OnScreen



    QC1205120338
    Why are there only 5 Word Completion candidates? Why not more?

    In general, the human mind does not grasp large numbers of items well. In human development studies, and actual experiments, the average human can quickly identify & conceptualize about 7 items. If more items are presented, it gets categorized as simply "a lot", or "many", rather than distinct items. Because of the frequency sorting, and "drill-down" selection of word candidates, 5 choices worked out best in the tradeoff between available word completion candidates, speed of typing, and finding the actual word that was desired (without pushing the maximum of 7). Note that if a large number of words are presented, the user is forced to read & recognize each word until they are find what they want - in WordComplete simply typing the next letter is quicker & more effective!
    Original ID: QC101252
    Category: CommonType: Question/Answer Product: OnScreen



    QC1205120339
    OnScreen does not do a Ctrl-Alt-Del! Why & what options do I have?

    The Ctrl-Alt-Del used in PCs is a system level hardware signal - it is impossible to generate this without hardware. OnScreen includes a CTALTDEL.EXE program with capabilities of handling resets and communication with the NT/2000/XP Logon module. You may also review the commercial Developer's Kit in our Developer's Corner for utilities that restart / reboot the system. Finally, review the TASKMAN.EXE program in the WINDOWS folder - this has functionality similar to the pop-up task manager in Windows 95/98.
    Original ID: QC101253
    Category: CommonType: Question/Answer Product: OnScreen



    QC1205120340
    How do I know OnScreen will work for me?

    Download our demo. IMG's demos are actually full working copies of the product. The demo has a built in timer that shuts down the program in about an hour without saving any settings (you can restart it by double-clicking on the program's Icon).
    Original ID: QC101254
    Category: CommonType: Question/Answer Product: OnScreen



    QC1205120341
    What about technical support and program updates?

    Unlike shareware based or grant funded products, which cannot provide sufficient income to maintain a full-time company with adequate test and support capabilities (because the developer is holding down a full-time job, or the grant period ends), IMG has been providing onscreen keyboards and pointing device utilities since 1993. A large part of our business is in developing utilities that are ultimately bundled by pointing devices manufacturers under their own name. With international distribution on every continent, IMG's products are used by consumers, corporations, commercial and industrial manufacturers, educational institutions, and government agencies worldwide. This means quality products, with quality support, and timely updates.
    Original ID: QC101255
    Category: CommonType: Question/Answer Product: OnScreen



    QC1205120350
    What is CrossScanner?

    CrossScanner is RJ Cooper's solution for individuals who cannot operate a standard mouse or trackball, but are capable of operating a single-switch. CrossScanner uses an X scan (LineScan) with a Y scan (FingerScan) to select any point on the screen - choices of Click, Double-Click, Drag, etc. are available to completely operate any Windows application. All development of CrossScanner is handled by IMG, and under license, we are able to provide IMG's OnScreen with CrossScanner.
    Original ID: QC101264
    Category: CommonType: Question/Answer Product: OnScreen



    QC1205120351
    Can I get CrossScanner without OnScreen?

    Not from IMG - IMG is only licensed to sell CrossScanner with OnScreen. Since most users of CrossScanner will have the need to enter text from time to time, having OnScreen available will be very useful.
    Original ID: QC101265
    Category: CommonType: Question/Answer Product: OnScreen



    QC1205120352
    What kind of computer will OnScreen with CrossScanner run on?

    Any PC Compatible computer capable of running Windows.
    Original ID: QC101266
    Category: CommonType: Question/Answer Product: OnScreen



    QC1205120353
    What kind of software will OnScreen with CrossScanner work with?

    Any software that runs under Windows (and most DOS programs that can be run in a Windows DOS Shell environment).
    Original ID: QC101267
    Category: CommonType: Question/Answer Product: OnScreen



    QC1205120354
    How can OnScreen with CrossScanner work with all pointing devices and applications?

    OnScreen is written at the same level as the Windows operating system. That means it runs above the pointing device and graphics drivers (it lets the device drivers do their job without creating conflicts) and runs below Windows so it doesn't compete with other applications. Unlike keys, buttons and panels created in Visual Basic, or onscreen keyboard and key panel applications that are sensitive to changes in pointing device / graphic card drivers or applications that make low level Windows calls, OnScreen is reliable and robust. That's why IMG is the only producer of onscreen keyboards and macro buttons/panels whose products are recommended or offered by major pointing device manufacturers worldwide.
    Original ID: QC101268
    Category: CommonType: Question/Answer Product: OnScreen



    QC1205120355
    How do I know OnScreen with CrossScanner will work for me?

    Download our demo. IMG's demos are actually full working copies of the product. The demo has a built in timer that shuts down the program in about an hour without saving any settings (you can restart it by double-clicking on the program's Icon).
    Original ID: QC101269
    Category: CommonType: Question/Answer Product: OnScreen



    QC1305120410
    What is My-T-Soft TS?

    My-T-Soft TS is a powerful new version of IMG's My-T-Pen, My-T-Soft, and My-T-Touch programmable Onscreen Keyboard utilities designed for the Windows Server Terminal Services envinroment.

    The Terminal Server approach allows the user's desktop to be hosted by the server (i.e. Terminal Server). Similar to PC Anywhere, or remote modem hosting, the "client" is only transmitted screen information, and only sends input data to the server - the application runs on the server, not the client. With various thin-client support for Windows CE, Linux, Unix, Solaris, Mac OS, the client can be almost any platform. Since the Server is Windows based, any windows application, database, web browser, etc. can be maintained by the network administrator, and run on any supported platform. With My-T-Soft TS, a pen based or touchscreen based handheld device can operate without the need for the physical keyboard. Along with the Logon support provided in My-T-Soft TS, complete operation of the hosted application can be accomplished from the thin client.

    My-T-Soft TS is actually a series of 11 panels (over 125 functions) that can be opened and closed to provide access to various features and functions including: 176 US and International Onscreen Keyboards (more in development), 2 pre-defined Windows (most often used functions) panels, programmable unlimited Macro Button panels (each panel can be assigned to "auto open" with any application), Edit panel, Numeric panel, Calculator panel with "popup" calculator Tape, Supervisory Level Security (for Setup and Panel controls), Show & Hide Keys (turn off keys to prevent access and minimize operator confusion), New Cursors (for positioning on touch and pen devices), and other functions specifically designed for use with Windows based Pen, Touchscreen, or other input devices. Keyboards, Buttons, and Panels can be set to an unlimited number of graphic sizes and color coded by the user.
    Original ID: QC203345

    Category: CommonType: Question/Answer Product: My-T-Soft TS



    QC1305120411
    What kind of pointing devices will My-T-Soft TS work with?

    Any industrial, commercial, or retail pointing device (mouse, trackball, glidepad, touchpad, pen, InfraRed pointer, serial joystick, touchscreen, wand, wireless pointer, headmouse, etc) that connects to the serial or PS2 port!
    Original ID: QC203346
    Category: CommonType: Question/Answer Product: My-T-Soft TS



    QC1305120412
    What kind of computer will My-T-Soft TS run on?

    Any thin client workstation regardless of OS, that is connected (wired or wireless) to an Windows Server running Terminal Services.
    Original ID: QC203347
    Category: CommonType: Question/Answer Product: My-T-Soft TS



    QC1305120413
    What operating system do I need?

    On the Server: Windows Server 2008 / 2003 / 2000. Older versions run on Windows NT 4. On the thin client workstation, the OS is not a factor as long it is supported as a client on the host server (Microsoft or Citrix).
    Original ID: QC203348
    Category: CommonType: Question/Answer Product: My-T-Soft TS



    QC1305120414
    What kind of software will My-T-Soft TS work with?

    Any software that runs under Windows NT / Windows 2000 / Windows Server 2003
    Original ID: QC203349
    Category: CommonType: Question/Answer Product: My-T-Soft TS



    QC1305120415
    What is the Logon Utility / Logon Keyboard?

    In response to customer demand, IMG has developed and integrated an optional Logon / Onscreen Keyboard that allows a Pen or Touch device to pass the Ctrl/Alt/Del and Logon to the Windows Server without the need for a physical keyboard. This permits operation of a system entirely from the pointing device - no physical keyboard or membrane is required.
    Original ID: QC203350
    Category: CommonType: Question/Answer Product: My-T-Soft TS



    QC1305120416
    How can My-T-Soft TS work with all pointing devices and applications?

    My-T-Soft TS is actually written at the same level as the Windows Operating system. That means it runs above the pointing device and graphics drivers (it lets the device drivers do their job without creating conflicts) and runs below Windows' applications, so it doesn't compete with them (unlike buttons or panels, created in Visual Basic or other high level application development tools, which are sensitive to any changes in pointing devices or graphic cards and usually conflict with any application other than the one for which they were developed).
    Original ID: QC203351
    Category: CommonType: Question/Answer Product: My-T-Soft TS



    QC1305120417
    What resolution will My-T-Soft TS work in?

    My-T-Soft TS supports infinite graphic screen sizes. It can run in any VGA (or higher) resolution, from tiny handheld LCD's to giant video Whiteboards.
    Original ID: QC203352
    Category: CommonType: Question/Answer Product: My-T-Soft TS



    QC1305120418
    Can I use parts of My-T-Soft TS in my own custom application or project?

    Yes, although My-T-Soft TS can be run easily from it's control panel and setup menu, many corporate, commercial, government, and industrial clients have integrated My-T-Soft TS into their business and manufacturing environments with simple API calls and messaging. My-T-Soft TS individual components can be called from Visual Basic, Access, FoxPro, Paradox, Delphi, Oracle, PowerSoft, or any other programmable environment. We've even developed Windows API messaging executables (you can download the Developer's Kit from our website) so that programmers and non-programmers alike can launch various keyboard, numeric, macro, calculator and function panels and control basic open, minimize, restore, and close functions without having to write additional code or scripts.
    Original ID: QC203353
    Category: CommonType: Question/Answer Product: My-T-Soft TS



    QC1305120419
    Where is My-T-Soft TS most often used?

    In Computer Automated Manufacturing, Data Acquisition, Human Machine Interface (formerly Man Machine Interface), Industrial Automation, Instrumentation, Kiosks, Process Control, Shop Floor Control, Simulators, and large scale workstation installations. Anywhere there's a pointing device being used in a Windows environment that may require alpha/numeric data entry or programmable buttons / panels.
    Original ID: QC203354
    Category: CommonType: Question/Answer Product: My-T-Soft TS



    QC1305120420
    How do I know My-T-Soft TS will work for me?

    Download our demo. IMG's demos are actually full working copies of the product. The demo has a built in timer that shuts down the program in about one hour without saving any settings (you can restart it by double-clicking on the program's Icon).
    Original ID: QC203355
    Category: CommonType: Question/Answer Product: My-T-Soft TS



    QC1305120421
    What about technical support and program updates?

    IMG has been providing onscreen keyboards and pointing device utilities since 1993. A large part of our business is in developing utilities that are ultimately bundled by pointing devices manufacturers under their own name. With international distribution on every continent, IMG's products are used by consumers, corporations, commercial and industrial manufacturers, educational institutions, and government agencies worldwide. This means quality products, with quality support, and timely updates.
    Original ID: QC203356
    Category: CommonType: Question/Answer Product: My-T-Soft TS



    QC1405120395
    What is My-T-Mouse for Kids?

    My-T-Mouse is an Onscreen virtual Keyboard program that includes:

    3 Onscreen Keyboards (ABCD, QWERTY, and MIDI Musical), Verbal Keys Feedback (in children’s voices), bright Colorable Keys and Panels, 12 assignable Mouse Buttons, and 2x-10x Area Magnifier (for visual assistance on text or graphics without additional hardware). Plus... two editable educational games: Falling Letters and Spelling Challenge.


    Original ID: QC206330
    Category: CommonType: Question/Answer Product: My-T-Mouse for Kids



    QC1405120396
    What kind of pointing devices will My-T-Mouse for Kids work with?

    Any pointing device that is or acts like a mouse! All industrial, commercial, retail, or adaptive pointing device (mouse, trackball, glidepad, touchpad, pen, InfraRed pointer, touchscreen, wand, wireless pointer, headmouse, etc) that connects to the serial or PS2 port.
    Original ID: QC206331
    Category: CommonType: Question/Answer Product: My-T-Mouse for Kids



    QC1405120397
    What kind of computer will My-T-Mouse for Kids run on?

    Any PC Compatible computer capable of running Windows.
    Original ID: QC206332
    Category: CommonType: Question/Answer Product: My-T-Mouse for Kids



    QC1405120398
    What operating system do I need?

    Windows 3x or Windows 95 / 98.
    Original ID: QC206333
    Category: CommonType: Question/Answer Product: My-T-Mouse for Kids



    QC1405120399
    What kind of software will My-T-Mouse for Kids work with?

    Any software that runs under Windows 3x or 95 / 98 (and most DOS programs that can be run in a Windows DOS Shell environment).
    Original ID: QC206334
    Category: CommonType: Question/Answer Product: My-T-Mouse for Kids



    QC1405120400
    What resolution will My-T-Mouse for Kids work in?

    My-T-Mouse for Kids includes 9 sizes. It can run in any VGA (or higher) resolution, from tiny handheld LCD's to giant Whiteboards.
    Original ID: QC206335
    Category: CommonType: Question/Answer Product: My-T-Mouse for Kids



    QC1405120401
    Do I need a special card for the music and voices?

    No, My-T-Mouse for Kids works with most Windows compatible sound cards.
    Original ID: QC206336
    Category: CommonType: Question/Answer Product: My-T-Mouse for Kids



    QC1405120402
    How do I know My-T-Mouse for Kids will work for me?

    Download our demo. IMG's demos are actually full working copies of the product. The demo has a built in timer that shuts down the program, in about an hour without saving any settings (you can restart it by double-clicking on the program's Icon).
    Original ID: QC206337
    Category: CommonType: Question/Answer Product: My-T-Mouse for Kids



    QC1405120403
    What about technical support and program updates?

    Unlike shareware based or grant funded products, which cannot provide sufficient income to maintain a full-time company with adequate test and support capabilities (because the developer is holding down a full-time job, or the grant period ends), IMG has been providing onscreen keyboards and pointing device utilities since 1993. A large part of our business is in developing utilities that are ultimately bundled by pointing devices manufacturers under their own name. With international distribution on every continent, IMG’s products are used by consumers, corporations, commercial and industrial manufacturers, educational institutions, and government agencies worldwide. This means quality products, with quality support, and timely updates.
    Original ID: QC206338
    Category: CommonType: Question/Answer Product: My-T-Mouse for Kids



    QC1605120287
    What is My-T-Touch?

    My-T-Touch was first shown at Fall Comdex 1993 where it received excellent local and international reviews. My-T-Touch is actually a series of 11 panels (over 125 functions) that can be opened and closed to provide access to various features and functions including: Over 175 US and International Onscreen Keyboards, 2 pre-defined Windows (most often used functions) panels, programmable unlimited Macro Button panels (each panel can be assigned to "auto open" with any application), Edit panel, Numeric panel, Magnifier panel, Calculator panel with "popup" calculator Tape, Supervisory Level Security (for Setup and Panel controls), Show & Hide Keys (turn off keys to prevent access and minimize operator confusion), New Cursors (for positioning on touch and pen devices), and other functions specifically designed for use with Windows based Touchscreen input devices. A Windows Network logon component is available in the Network License version. Keyboards, Buttons, and Panels can be set to any of 12 base sizes (with infinitely largers sizes) and color coded by the user.
    Original ID: QC560201
    Category: CommonType: Question/Answer Product: My-T-Touch



    QC1605120288
    What kind of pointing devices will My-T-Touch work with?

    Any industrial, commercial, or retail touch device (touchpad, touchscreen, LCD touchpanel, etc)!
    Original ID: QC560202
    Category: CommonType: Question/Answer Product: My-T-Touch



    QC1605120289
    What kind of computer will My-T-Touch run on?

    Any PC Compatible computer capable of running Windows.
    Original ID: QC560203
    Category: CommonType: Question/Answer Product: My-T-Touch



    QC1605120290
    What operating system do I need?

    Windows 7 / Vista / XP / 2000. (XP Embedded is just a modular version of XP Professional) Older versions work under Windows 3x or Windows 95 / 98 / Me / NT
    Original ID: QC560204
    Category: CommonType: Question/Answer Product: My-T-Touch



    QC1605120291
    What kind of software will My-T-Touch work with?

    Any software that runs under Windows.
    Original ID: QC560205
    Category: CommonType: Question/Answer Product: My-T-Touch



    QC1605120292
    What is the Logon Utility / Logon Keyboard?

    In response to customer demand, IMG has included a special Logon option / on-screen keyboard to allow Touch & Pen systems to logon to a Windows system without the need for a physical keyboard. This allows operation of a system entirely from the pointing device - no physical keyboard is required.
    Original ID: QC560206
    Category: CommonType: Question/Answer Product: My-T-Touch



    QC1605120293
    How can My-T-Touch work with all pointing devices and applications?

    My-T-Touch is actually written at the same level as the Windows operating system. That means it runs above the pointing device and graphics drivers (it lets the device drivers do their job without creating conflicts) and runs below Windows applications, so it doesn't compete with them (unlike buttons or panels, created in Visual Basic or other high level application development tools, which are sensitive to any changes in pointing devices or graphic cards and usually conflict with any application other than the one for which they were developed).
    Original ID: QC560207
    Category: CommonType: Question/Answer Product: My-T-Touch



    QC1605120294
    What resolution will My-T-Touch work in?

    My-T-Touch supports 12 base sizes with infinitely larger sizes. It can run in any VGA (or higher) resolution, from tiny handheld LCD's to giant video Whiteboards.
    Original ID: QC560208
    Category: CommonType: Question/Answer Product: My-T-Touch



    QC1605120295
    Can I use parts of My-T-Touch in my own custom application or project.

    Yes, although My-T-Touch can be run easily from it's control panel and setup menu, many corporate, commercial, government, and industrial clients have integrated My-T-Touch into their business and manufacturing environments with simple API calls and messaging. My-T-Touch individual components can be called from Visual Basic, Access, FoxPro, Paradox, Delphi, Oracle, PowerSoft, or any other programmable environment. We've even developed Windows API messaging executables (you can download the Developer's Kit from our website) so that programmers and non-programmers alike can launch various keyboard, numeric, macro, calculator and function panels and control basic open, minimize, restore, and close functions without having to write additional code or scripts.
    Original ID: QC560209
    Category: CommonType: Question/Answer Product: My-T-Touch



    QC1605120296
    Where is My-T-Touch most often used?

    In ATM's, Computer Automated Manufacturing, Data Acquisition, Home Automation, Human Machine Interface (formerly Man Machine Interface), Industrial Automation, Instrumentation, Kiosks, Process Control, Shop Floor Control, Simulators, and (interactive) Whiteboards. Anywhere there's a touchpad or touchscreen being used in a Windows environment that may require alpha/numeric data entry or programmable buttons / panels.
    Original ID: QC560210
    Category: CommonType: Question/Answer Product: My-T-Touch



    QC1605120297
    For XP Embedded, or secure install, what are the bare minimum files required for operation?

    The following is excerpted from:
    Help | My-T-Touch Help | My-T-Touch User's Guide | Section IV - Other Information | Advanced User Information = Files & File notes
    For up-to-date details about the version, this is the preferred location to reference details about a particular release.

    For the 1.77 releases:
    These are the files required for operation of the My-T-Touch keyboard in the user (default) desktop:
    MYTTOUCH.EXE
    MYTTOUCH.INI
    MYTLIB.DLL
    MYTLIB32.DLL
    IMGVERS.DLL
    BWCC32.DLL
    CW3215.DLL
    KEYBOARD.KBF
    KEYBRD01.KMF
    KYBD0001.KMF (for Us 101 layout - change if necessary)
    MAC00000.KMF
    LICENSE.EXE
    LICENSE.LIC

    2:19 PM 5/21/2004 Note: For the smaller sizes, the MYTMOUSE.FON may be required. If you do a normal install, and delete all but the above, the font will be installed by Setup. If required, you may want to use Control Panel and add the MYTMOUSE.FON file.

    For Logon (WinLogon desktop) (Windows 2000 / XP):

    IMGLOGON.EXE (to configure/enable - once configured as desired, can be deleted)
    IMGGINA2.DLL (DLL to integrate with secure logon)
    MTS2.EXE - (My-T-Soft 2 executable to display LOGON\KEYBOARD.KBF)
    MTSLIB.DLL - Support for MTS2.EXE / MYTSOFT2.EXE
    BABDLL.DLL - Support for MTS2.EXE / MYTSOFT2.EXE, Build-A-Board common functions
    STOCK.DLL - Support for MTS2.EXE / MYTSOFT2.EXE, Resources for 3D keys
    LOGON folder (see details below - some files (like KEYBOARD.SML, etc.) can be removed)


    Original ID: QC560211
    Category: CommonType: Question/Answer Product: My-T-Touch



    QC1605120298
    How do I know My-T-Touch will work for me?

    Download our demo. IMG's demos are actually full working copies of the product. The demo has a built in timer that shuts down the program, in about an hour without saving any settings (you can restart it by double-clicking on the program's Icon).
    Original ID: QC560212
    Category: CommonType: Question/Answer Product: My-T-Touch



    QC1605120299
    What about technical support and program updates?

    IMG has been providing onscreen keyboards and pointing device utilities since 1993. A large part of our business is in developing utilities that are ultimately bundled by pointing devices manufacturers under their own name. With international distribution on every continent, IMG’s products are used by consumers, corporations, commercial and industrial manufacturers, educational institutions, and government agencies worldwide. This means quality products, with quality support, and timely updates.
    Original ID: QC560213
    Category: CommonType: Question/Answer Product: My-T-Touch



    QC1705120359
    Why "Joystick-To-Mouse"?

    Originally requested by 3M for a disabled user, the story of "Joystick-To-Mouse" dates back to 1995. Using technology created by IMG & recognizing the need for software with the capability of using the joystick device to act like a mouse, "Joystick-To-Mouse" was created in conjunction with RJ Cooper & Associates. Continually improving the product and reacting to the interest, needs, and requests of customers, the latest release of "Joystick-To-Mouse" presents a completely new way to interface with Windows based PC's, much like IMG's My-T-Soft product line. With cross-over acceptance, Joystick-To-Mouse is used not only for providing accessibility to PCs for disabled users, but by all types of users who enjoy the "game-like" approach to running internet browsers & windows programs.
    Original ID: QC101273
    Category: CommonType: Question/Answer Product: Joystick-To-Mouse



    QC1705120360
    How do I know it will work for me? Where can I learn more about "Joystick-To-Mouse"?

    Download a demo - we strongly recommend that users try any of our enhancement software by using it with our free, limited run-time demos. Everything is contained in the demo, including context sensitive help, advanced notes, configuration options, details, feature list, etc., etc.
    Original ID: QC101274
    Category: CommonType: Question/Answer Product: Joystick-To-Mouse



    QC1705120361
    What is the difference between the regular version and the LS version? What happened to the LS version?

    Nothing, except the type of support offered by IMG. Both versions deliver the same software, but IMG will not field any technical support or product support questions for the LS version once the product is installed. The LS Version is IMG's response to those customers who felt the price was too expensive - of course, they never had to answer questions like: What is the StartUp group? Does this turn my mouse into a joystick? What is USB? I don't have a joystick installed, so why doesn't Joystick-To-Mouse work for me? For sophisticated Windows users who do not need any type of technical assistance, the LS version is a great option.

    The 2.60 version had an LS version. With the release of Joystick-To-Mouse 2.70, and support for Windows Vista and Windows 7, this limited support version of Joystick-To-Mouse is no longer available. Note that Joystick-To-Mouse is part of the IMG Personal License, a low cost individual license option.
    Original ID: QC101275
    Category: CommonType: Question/Answer Product: Joystick-To-Mouse



    QC1705120362
    Will it work with any joystick?

    Yes, or any device that connects via the game port or the USB port and seen by Windows as a joystick or game controller. It also will work with any device that interfaces into Windows that uses a joystick driver, such as New Media's Basics Game Port PC Card for notebooks / laptops.
    Original ID: QC101276
    Category: CommonType: Question/Answer Product: Joystick-To-Mouse



    QC1705120363
    Doesn't Windows already work with joysticks?

    No - although some Windows programs & games allow use of a joystick, the joystick cannot by itself move the mouse cursor, or point & click within Windows. "Joystick-To-Mouse" is the first software that provides complete emulation of the mouse input device for joysticks.
    Original ID: QC101277
    Category: CommonType: Question/Answer Product: Joystick-To-Mouse



    QC1705120364
    Do I have to disconnect my mouse?

    No - "Joystick-To-Mouse" works concurrently with the mouse and keyboard.
    Original ID: QC101278
    Category: CommonType: Question/Answer Product: Joystick-To-Mouse



    QC1705120365
    I like my mouse / trackball - Why do I need "Joystick-To-Mouse" ?

    "Joystick-To-Mouse" enables users who cannot use a mouse, trackball, or other pointing access to run Windows & its applications. And because joysticks are commonly used within games, using the joystick device makes running Windows more game like and enjoyable for all types of users.
    Original ID: QC101279
    Category: CommonType: Question/Answer Product: Joystick-To-Mouse



    QC1705120366
    Will "Joystick-To-Mouse" work with a joystick controller plugged into the Serial Port?

    The issue is how Windows deals with the joystick - if you can calibrate / test the joystick via the joystick icon (Game Controllers / Gaming Options) in Control panel, then "Joystick-To-Mouse" will work. If the device actually plugs into the serial port (and NOT the game port), then it may possibly / or with the right drivers from the manufacturer, act like a mouse. Primarily "Joystick-To-Mouse" expects a standard game port joystick or USB joystick.
    Original ID: QC101280
    Category: CommonType: Question/Answer Product: Joystick-To-Mouse



    QC1705120367
    Do I need special drivers?

    No - everything you need is included with "Joystick-To-Mouse" for all versions of Windows. Your joystick or game controller may require special software from the manufacturer - check with the device's manufacturer for more information.
    Original ID: QC101281
    Category: CommonType: Question/Answer Product: Joystick-To-Mouse



    QC1705120368
    Does it work with DOS programs?

    If you are running a DOS based game, you most likely are NOT running Windows (or it is not recommended). As "Joystick-To-Mouse" is a Windows application, it will have no effect.

    In limited testing working with DOS programs running as a window (i.e. NOT full screen), "Joystick-To-Mouse" operates properly. In general, "Joystick-To-Mouse" is intended for Windows applications.
    Original ID: QC101282
    Category: CommonType: Question/Answer Product: Joystick-To-Mouse



    QC1705120369
    Will it conflict with other software that is running on the PC?

    No - all software released by IMG is considered to be Windows applications, and operates above the hardware drivers - there is no possibility of conflict. "Joystick-To-Mouse" is more like a real-time macro program - it takes joystick action messages within Windows and converts them to the appropriate mouse movement actions.

    The only issue in Windows are Windows based games & games that uses the joystick directly. In general, games are written from the viewpoint that you are using your computer for the game, and any other process or task is not available. Technologies like DirectX from Microsoft ensure that a cooperative multi-tasking environment is no longer available. Primarily JTM is intended to work with non-games, i.e. Internet browsers, working with documents, games like 'Solitaire', etc., etc. - anywhere you would use the mouse, you can now use your joystick.
    Original ID: QC101284
    Category: CommonType: Question/Answer Product: Joystick-To-Mouse



    QC1705120370
    What types of macros are available for assignment to joystick buttons?

    There are over 80 different common keystroke commands, such as Alt-F4, Ctrl-Esc, etc. and you can make the buttons act like a mouse click, double-click, click & hold, toggle. You also have the option of creating your own macro of any keystrokes up to 128 characters. Also there is a "Toggle Motion / Keys" feature that turns the joystick into the cursor keys on the keyboard, so pulling the joystick down generates a continuous stream of "Down Arrow" keystrokes. This is great for working with Internet browsers. You can also move the cursor via the button settings. Support for up to 32 buttons is available! (if supported by the joystick)
    Original ID: QC101286
    Category: CommonType: Question/Answer Product: Joystick-To-Mouse



    QC1705120371
    What about pedals / throttles / POV hats?

    Joystick-To-Mouse supports all types of driving wheels, flight controllers, advanced joysticks, multi-button game controllers, etc. These are all available in Advanced Settings, under Buttons / Advanced. In general, the features are designed to control Windows & make the joystick a powerful tool for manipulating browsers and standard windows applications. Joystick-To-Mouse does have options for the rudder & Z axis, but does not support the U or V axes (mainly because we couldn't think of anything else to add - let us know if you have a good idea for these axes!)
    Original ID: QC101287
    Category: CommonType: Question/Answer Product: Joystick-To-Mouse



    QC1705120372
    What are the differences between the demo version and the retail copy of the Software?

    The demo runs for about an hour, and then pops up a "Demo" window, and will not operate unless it is closed & restarted. The licensed version runs without this interruption.
    Original ID: QC101288
    Category: CommonType: Question/Answer Product: Joystick-To-Mouse



    QC1705120373
    What about technical support and program updates?

    Unlike shareware based or grant funded products, which cannot provide sufficient income to maintain a full-time company with adequate test and support capabilities (because the developer is holding down a full-time job, or the grant period ends), IMG has been providing onscreen keyboards and pointing device utilities since 1993. A large part of our business is in developing utilities that are ultimately bundled by pointing devices manufacturers under their own name. With international distribution on every continent, IMG's products are used by consumers, corporations, commercial and industrial manufacturers, educational institutions, and government agencies worldwide. This means quality products, with quality support, and timely updates.
    Original ID: QC101289
    Category: CommonType: Question/Answer Product: Joystick-To-Mouse



    QC1715120820
    Which joystick should I use with Joystick-To-Mouse?
    Which joystick do you recommend?

    Joystick-To-Mouse is written to operate with any type of joystick, game controller, driving wheel, or any device that interfaces with Windows as a gaming controller/joystick. Most devices are USB and categorize themselves in this particular way to Windows and can be configured and managed via Windows Control Panel (for best results, be sure to indicate the device you wish to use with Joystick-To-Mouse as the preferred / main device).

    IMG does not recommend any particular type of device and strives to make Joystick-To-Mouse compatible with all game controllers. For individuals, we recommend you work with a device that is comfortable and provides the range of motion and buttons necessary. Please refer to Joystick-To-Mouse help and troubleshooting for settings to optimize usage with a device - center range sensitvity, speed & acceleration, etc.

    For users with special needs who need a joystick as their input device to point & click, we suggest you contact RJ Cooper & Associates RJCooper.com, who works with special needs individuals and helped design and devloped features within Joystick-To-Mouse. Infogrip also provides special needs products.
    Category: CommonType: Question/Answer Product: Joystick-To-Mouse



    QC1805120255
    What is My-T-Pen?

    My-T-Pen was first shown at Fall Comdex 1993 where it received excellent local and international reviews. My-T-Pen is actually a series of 11 panels (over 125 functions) that can be opened and closed to provide access to various features and functions including: Over 175 US and International Onscreen Keyboards, 2 pre-defined Windows (most often used functions) panels, programmable unlimited Macro Button panels (each panel can be assigned to "auto open" with any application), Edit panel, Numeric panel, Magnifier panel, Calculator panel with "popup" calculator Tape, Supervisory Level Security (for Setup and Panel controls), Show & Hide Keys (turn off keys to prevent access and minimize operator confusion), New Cursors (for positioning on touch and pen devices), and other functions specifically designed for use with Windows based Pen and Touchscreen input devices. A Windows Network logon component is available in the Network License version. Keyboards, Buttons, and Panels can be set to any of 12 base sizes (with infinitely larger sizes) and color coded by the user.
    Original ID: QC225169
    Category: CommonType: Question/Answer Product: My-T-Pen



    QC1805120256
    What kind of pointing devices will My-T-Pen work with?

    Any industrial, commercial, or retail pen / touch device (light pen / wand / touchpad with stylus, touchscreen, etc.)!
    Original ID: QC225170
    Category: CommonType: Question/Answer Product: My-T-Pen



    QC1805120257
    What kind of computer will My-T-Pen run on?

    Any PC Compatible computer capable of running Windows.
    Original ID: QC225171
    Category: CommonType: Question/Answer Product: My-T-Pen



    QC1805120258
    What operating system do I need?

    Windows 7 / Vista / XP / 2000. (XP Embedded is just a modular version of XP Professional) Older versions work under Windows 3x or Windows 95 / 98 / Me / NT
    Original ID: QC225172
    Category: CommonType: Question/Answer Product: My-T-Pen



    QC1805120259
    What kind of software will My-T-Pen work with?

    Any software that runs under Windows 3x or 95 / 98 / Me / NT / 2000 / XP.
    Original ID: QC225173
    Category: CommonType: Question/Answer Product: My-T-Pen



    QC1805120260
    What is the Logon Utility / Logon Keyboard?

    In response to customer demand, IMG has included a special Logon option / on-screen keyboard to allow Touch & Pen systems to logon to a Windows system without the need for a physical keyboard. This allows operation of a system entirely from the pointing device - no physical keyboard is required.
    Original ID: QC225174
    Category: CommonType: Question/Answer Product: My-T-Pen



    QC1805120261
    How can My-T-Pen work with all pointing devices and applications?

    My-T-Pen is actually written at the same level as the Windows operating system. That means it runs above the pointing device and graphics drivers (it lets the device drivers do their job without creating conflicts) and runs below Windows applications, so it doesn't compete with them (unlike buttons or panels, created in Visual Basic or other high level application development tools, which are sensitive to any changes in pointing devices or graphic cards and usually conflict with any application other than the one for which they were developed).
    Original ID: QC225175
    Category: CommonType: Question/Answer Product: My-T-Pen



    QC1805120262
    What resolution will My-T-Pen work in?

    My-T-Pen supports 12 base sizes with infinitely larger sizes. It can run in any VGA (or higher) resolution, from tiny handheld LCD's to giant video Whiteboards.
    Original ID: QC225176
    Category: CommonType: Question/Answer Product: My-T-Pen



    QC1805120263
    Can I use parts of My-T-Pen in my own custom application or project.

    Yes, although My-T-Pen can be run easily from it's control panel and setup menu, many corporate, commercial, government, and industrial clients have integrated My-T-Pen into their business and manufacturing environments with simple API calls and messaging. My-T-Pen individual components can be called from Visual Basic, Access, FoxPro, Paradox, Delphi, Oracle, PowerSoft, or any other programmable environment. We've even developed Windows API messaging executables (you can download the Developer's Kit from our website) so that programmers and non-programmers alike can launch various keyboard, numeric, macro, calculator and function panels and control basic open, minimize, restore, and close functions without having to write additional code or scripts.
    Original ID: QC225177
    Category: CommonType: Question/Answer Product: My-T-Pen



    QC1805120264
    Where is My-T-Pen most often used?

    In ATM's, Computer Automated Manufacturing, Data Acquisition, Home Automation, Human Machine Interface (formerly Man Machine Interface), Industrial Automation, Instrumentation, Kiosks, Process Control, Shop Floor Control, Simulators, and (interactive) Whiteboards. Anywhere there's a touchpad or touchscreen being used in a Windows environment that may require alpha/numeric data entry or programmable buttons / panels.
    Original ID: QC225178
    Category: CommonType: Question/Answer Product: My-T-Pen



    QC1805120265
    For XP Embedded, or secure install, what are the bare minimum files required for operation?

    The following is excerpted from:
    Help | My-T-Pen Help | My-T-Pen User's Guide | Section IV - Other Information | Advanced User Information = Files & File notes
    For up-to-date details about the version, this is the preferred location to reference details about a particular release.

    For the 1.77 releases:
    These are the files required for operation of the My-T-Pen keyboard in the user (default) desktop:
    MYTPEN.EXE
    MYTPEN.INI
    MYTLIB.DLL
    MYTLIB32.DLL
    IMGVERS.DLL
    BWCC32.DLL
    CW3215.DLL
    KEYBOARD.KBF
    KEYBRD01.KMF
    KYBD0001.KMF (for Us 101 layout - change if necessary)
    MAC00000.KMF
    LICENSE.EXE
    LICENSE.LIC

    Note: For the smaller sizes, the MYTMOUSE.FON may be required. If you do a normal install, and delete all but the above, the font will be installed by Setup. If required, you may want to use Control Panel and add the MYTMOUSE.FON file.

    For Logon (WinLogon desktop) (Windows 2000 / XP):

    IMGLOGON.EXE (to configure/enable - once configured as desired, can be deleted)
    IMGGINA2.DLL (DLL to integrate with secure logon)
    MTS2.EXE - (My-T-Soft 2 executable to display LOGON\KEYBOARD.KBF)
    MTSLIB.DLL - Support for MTS2.EXE / MYTSOFT2.EXE
    BABDLL.DLL - Support for MTS2.EXE / MYTSOFT2.EXE, Build-A-Board common functions
    STOCK.DLL - Support for MTS2.EXE / MYTSOFT2.EXE, Resources for 3D keys
    LOGON folder (see details below - some files (like KEYBOARD.SML, etc.) can be removed)


    Original ID: QC225179
    Category: CommonType: Question/Answer Product: My-T-Pen



    QC1805120266
    How do I know My-T-Pen will work for me?

    Download our demo. IMG's demos are actually full working copies of the product. The demo has a built in timer that shuts down the program, in about an hour without saving any settings (you can restart it by double-clicking on the program's Icon).
    Original ID: QC225180
    Category: CommonType: Question/Answer Product: My-T-Pen



    QC1805120267
    What about technical support and program updates?

    IMG has been providing onscreen keyboards and pointing device utilities since 1993. A large part of our business is in developing utilities that are ultimately bundled by pointing devices manufacturers under their own name. With international distribution on every continent, IMG’s products are used by consumers, corporations, commercial and industrial manufacturers, educational institutions, and government agencies worldwide. This means quality products, with quality support, and timely updates.
    Original ID: QC225181
    Category: CommonType: Question/Answer Product: My-T-Pen



    QC1905120317
    What are the TouchRight Utilities?

    TouchRight is a simple on-screen Button that switches the active input, on any pen or touch device, from the Left (Mouse) Button function to the Right (Mouse) Button function. A single touch of the button swaps the active input from the left button to the right button, another touch swaps the input back. TouchRight provides easy access to any right mouse button "drop down windows" and "properties panels" in Windows and Windows applications, and can be sized or moved anywhere on the screen, at any time. The buttons surface has a graphic design of a mouse on it. Its left or right mouse button "lights up" to show the active status. Additional Utilities include the ability to hide until required, automatic return to Left-Click after a single Right-Click, and Shutdown, Exit, Reboot system functions.
    Original ID: QC101231
    Category: CommonType: Question/Answer Product: TouchRight Utilities



    QC1905120318
    What is the difference between the regular version and the LS version? What happened to the LS Version?

    Nothing, except the type of support offered by IMG. Both versions deliver the same software, but IMG will not field any technical support or product support questions for the LS version once the product is installed. The LS Version is IMG's response to those customers who felt the price was too expensive - of course, they never had to answer questions like: What is a touchscreen? Does this turn my monitor into a touchscreen? How do I get the program to run when I boot up my system? For sophisticated Windows users who do not need any type of technical assistance, the LS version is a great option.
    The 1.20 version had an LS version. This limited support version is no longer available. For quantity discounts or other options, please contact IMG Customer Service.
    Original ID: QC101232
    Category: CommonType: Question/Answer Product: TouchRight Utilities



    QC1905120319
    What kind of pointing devices will TouchRight work with?

    ny industrial, commercial, or retail pen or touch input device (light pen, LCD touchpad, InfraRed pen, touchscreen, wand, wireless pen, etc) that connects to the serial or PS2 port!
    Original ID: QC101233
    Category: CommonType: Question/Answer Product: TouchRight Utilities



    QC1905120320
    What kind of computer will TouchRight run on?

    Any PC Compatible computer capable of running Windows.
    Original ID: QC101234
    Category: CommonType: Question/Answer Product: TouchRight Utilities



    QC1905120321
    What operating system do I need?

    Windows 7 / Vista / XP / 2000. (XP Embedded is just a modular version of XP Professional) Older versions work under Windows 3x or Windows 95 / 98 / Me / NT
    Original ID: QC101235
    Category: CommonType: Question/Answer Product: TouchRight Utilities



    QC1905120322
    What kind of software will TouchRight work with?

    Any software that runs under Windows
    Original ID: QC101236
    Category: CommonType: Question/Answer Product: TouchRight Utilities



    QC1905120323
    How can TouchRight work with all pointing devices and applications?

    TouchRight is written at the same level as Windows. That means it runs above the pointing device and graphics drivers (it lets the device drivers do their job without creating conflicts) and runs below Windows applications, so it doesn't compete with them (unlike buttons or panels, created in Visual Basic or other high level application development tools, which are sensitive to any changes in pointing devices or graphic cards and usually conflict with any application other than the one for which they were developed).
    Original ID: QC101237
    Category: CommonType: Question/Answer Product: TouchRight Utilities



    QC1905120324
    What resolution will TouchRight work in?

    TouchRight supports all resolutions.
    Original ID: QC101238
    Category: CommonType: Question/Answer Product: TouchRight Utilities



    QC1905120325
    How can I position (or resize) the TouchRight Window?

    TouchRight is a sizable window with a thick frame - simply click & drag the border to the size & screen location desired. There is no way to drag the "whole" window, so any arbitrary screen position will require 2 click & drag operations. Click on the Menu button area, then select Save Position to lock in the current location after TouchRight is positioned and sized as desired.
    Original ID: QC101239
    Category: CommonType: Question/Answer Product: TouchRight Utilities



    QC1905120326
    Can I use parts of TouchRight in my own custom application or project?

    Yes, although TouchRight can be run easily from it's control panel and setup menu, many corporate, commercial, government, and industrial clients have integrated TouchRight into their business and manufacturing environments.
    Original ID: QC101240
    Category: CommonType: Question/Answer Product: TouchRight Utilities



    QC1905120327
    Where is TouchRight most often used?

    In ATM's, Computer Automated Manufacturing, Data Acquisition, Home Automation, Human Machine Interface (formerly Man Machine Interface), Industrial Automation, Instrumentation, Kiosks, Process Control, Shop Floor Control, Simulators, and (interactive) Whiteboards. Anywhere there’s a pen or touch based input device being used in a Windows environment.
    Original ID: QC101241
    Category: CommonType: Question/Answer Product: TouchRight Utilities



    QC1905120328
    How do I know TouchRight will work for me?

    Download our demo. IMG's demos are actually full working copies of the product. The demo has a built in timer that shuts down the program in about an hour without saving any settings (you can restart it by double-clicking on the program's Icon).
    Original ID: QC101242
    Category: CommonType: Question/Answer Product: TouchRight Utilities



    QC1905120329
    What about technical support and program updates?

    IMG has been providing onscreen keyboards and pointing device utilities since 1993. A large part of our business is in developing utilities that are ultimately bundled by pointing devices manufacturers under their own name. With international distribution on every continent, IMG's products are used by consumers, corporations, commercial and industrial manufacturers, educational institutions, and government agencies worldwide. This means quality products, with quality support, and timely updates.
    Original ID: QC101243
    Category: CommonType: Question/Answer Product: TouchRight Utilities



    QC2005120226
    What is Build-A-Board?

    Part of the My-T-Soft® family, Build-A-Board is a suite of utilities that provide tools to create and operate on-screen keyboards, panels, and buttons for creating user interfaces that provide optimal interaction while offering secure levels of operator / user input control. These enhancements allow touchscreen, hand-held, wearable, wireless, ruggedized, tablet and pen-based computer users to operate these systems without the need for a physical keyboard. This results in space saving; reduced hardware costs; quick & low-cost user-training; cleaner machine interfaces; better security; allows enhanced enabling of legacy equipment retrofits; and provides a realization of new & innovative approaches for computer users.

    With Build-A-Board, keys, buttons, and panels can be customized as desired, whether to control access, or sized to permit accurate entry even with large gloved hands. Unlike high-level environments and single purpose applications, the native, system-level run-time program can interoperate across all applications. Beyond keyboards, the potential is endless: A complete user interface can be built as a front end to legacy terminal based operations, as an augmentative solution for a disabled individual, or as a custom touchscreen based controller, etc., etc.

    Build-A-Board is the evolving culmination of years of experience working with the needs of system providers & their use of IMG's successful My-T-Soft® family of on-screen keyboards. Developed to meet the needs of manufacturers, integrators, developers, and end-users of touchscreen & pen-based systems, it is the Ultimate Tool for anyone with a need for virtual on-screen keyboards & keypads.


    Original ID: QC225140
    Category: CommonType: Question/Answer Product: Build-A-Board



    QC2005120227
    Do Build-A-Board layouts work with My-T-Soft® / My-T-Touch® / My-T-Pen®?

    Yes. Build-A-Board kbf's (keyboard files) can be used in IMG's OnScreen, My-T-Mouse, My-T-Pen, My-T-Soft, and My-T-Touch products. If you don't have any of these, you can also create a run-time (lite) version of My-T-Soft from within Build-A-Board for Win CE thru thru Windows 7 (including Embedded) to use your layouts.


    Original ID: QC225141
    Category: CommonType: Question/Answer Product: Build-A-Board



    QC2005120228
    What is the difference between the Run-Time files and Build-A-Board? How does the licensing work?

    The Run-Time files are used on the Target system, which is often different than the development system. For example, if you are developing several keyboard layouts for a Windows CE unit with a MIPS processor, your Run-Time files target would be Windows CE - MIPS. The Run-Time files are licensed separately from Build-A-Board (since they may be placed on 1 or 100 or 10,000 systems). The Build-A-Board Builder (development environment for the keyboard layouts) is the tool used to create, design, modify, and manage keyboard layout files & select different Run-Time targets based on your needs.

    Typically a customer would need only 1 or 2 Build-A-Board licenses, since only the developer, integrator, or IT department would be customizing a board or boards. Once it comes to deployment, a license for each run-time system running the keyboard layouts is required.

    With the release of the 2.20 version and support for Mac OS X and Linux, platform licenses are offered that address different deployment options based on locations, number of employees, and platforms needed. All of the platform license options do not have unit based licenses, as deployed run-times are already licensed and royalty-free. Refer to Build-A-Board Standard (Cat. #12402), Single-site (Cat. #12415), Multi-Site (Cat. #12416), Enterprise (Cat. #12417), and Global Enterprise (Cat. #12418). Contact IMG Sales for further details.

    For small roll-outs, as an example, if you have 8 forklifts with panel mount touchscreen systems, and need numbers, tab, enter, and backspace, a large customized board might be ideal. In this case, the Build-A-Board Builder Tool + 10 Run-time Licenses, Catalog#: 12403 might be the best choice. If you are prototyping and testing, Build-A-Board Builder Tool, Catalog#: 12401 would be sufficient. If you already have licenses of IMG's My-T-Soft®, My-T-Pen®, or My-T-Touch® installed, and want a custom board, then Build-A-Board Builder Tool License, Catalog#: 12401 is all you need. Please note that there are different license options available based on customer needs, so if you can't find exactly what you want on the web site, please contact us.


    Original ID: QC225142
    Category: CommonType: Question/Answer Product: Build-A-Board



    QC2005120229
    What operating system do I need?

    To operate Build-A-Board you need: Windows 7 / Vista / XP / 2000.
    Run-Time Files will work on: Windows CE or Windows 95/98/Me/NT/2000/XP/Vista/7/8/8.1, Windows Server and Embedded versions. Mac OS X 10.4 and higher, and Linux 32-bit/64-bit. For other platforms, or if you have more specifics, please feel free to contact us.


    Original ID: QC225143
    Category: CommonType: Question/Answer Product: Build-A-Board



    QC2005120230
    What about Unix, Linux, or Mac OS X?

    With the release of the 2.20 version, Mac OS X and Linux are now available. (Note: For Unix, pre-built run-times are not included, as these types of deployments tend to be customer specific - please contact IMG for further details)


    Original ID: QC225144
    Category: CommonType: Question/Answer Product: Build-A-Board



    QC2010120647
    I have Build-A-Board 2.10 license - What are my options with the 2.20 release?
    Where is my free upgrade?

    With the 2.20 release, there are new licensing options. For 2.10 customers, we will be providing a free upgrade to the builder itself, which can still make ANSI 2.10 layouts. We are waiting, however, for the Release 4 update before formally doing this upgrade (the license manager needs to be created for Linux and Mac OS X). If desired, we can provide the BAB220 serial # at this time, so you can license and work with the current Release 3. Please note that you will still have to license individual run-times. Please contact IMG Customer Service with this request.

    The new license options are what we refer to as Platform licensing, and it is based on company size, not # of units. Once you have a Platform license for Windows, Linux, Mac OS X, etc. you will be able to produce licensed versions for the licensed platform that can be imaged or deployed without any run-time/per unit licensing. The Build-A-Board standard upgrade (for 1 platform) from a 2.10 license is US$995 - Catalog # 12406 - this can be ordered on-line (with your BAB210 serial #) with this link:

    Upgrade to Build-A-Board 2.20 Standard Platform license

    You can then select a platform (Windows/Linux/etc.) and then when you build Unicode 2.20 layouts, the license is automatically embedded in the built layouts, allowing you to deploy without any further license steps. Note that you cannot resell these licenses - these are for you/your company as the end-user. If you wish to distribute / resell licenses, you need an annual distribution license.

    To summarize, and hopefully clarify the above, here is what will happen to 2.10 licensees:

    1) Free Upgrade to Build-A-Board 2.20/builder - able to use upgraded builder tool, can still make ANSI 2.10 layouts, run-times still licensed separately - Option to license and run Unicode 2.20 layouts by licensing run-time versions
    2) Or pay for Upgrade to Platform license (Cat #12406 for Standard - company less than 50 employees)
    (There are additional options for site/multi-site/enterprise/global enterprise licenses - please contact IMG Customer Service)
    3) for any distributor/reseller and annual distribution license is required.

    Category: CommonType: Question/Answer Product: Build-A-BoardVersion: 2.20



    QC2010120648
    I'm new to IMG's Build-A-Board - what is the high-level / birds-eye view?
    How do I implement a custom keyboard in my application [using Build-A-Board]?

    You need the Build-A-Board Builder to create or modify layouts, change key properties/actions, and create/build the KBF (Data) file. For the Target (run-time) you need the My-T-Soft program (for the particular platform) on the run-time system. Drop in the KBF data (default KEYBOARD.KBF), and run the My-T-Soft program - the layout will be displayed to the user, and its operation will be defined by the layout properties / Key Actions (which, of course, are modifiable within Build-A-Board).

    What is the Builder for?

    The Build-A-Board Builder itself is just a front-end designer tool to allow you to drag & drop keys, resize, change properties, etc. It is a user-friendly front end to designing keyboard layouts. When you build, you are creating the single file KBF that can be dropped into a target system (which then contains the Keyboard layout/properties/etc.) The KBF layout is supported on Windows, Windows CE, Android, Linux, Mac OS X, etc.

    As much as possible, the implementation is a Program operating on Data concept. The Data (KBF) is created within Build-A-Board. The run-time software (deployed/implemented/installed/located) on the run-time target reads this data, displays the layout to the user, and then processes user actions based on what the user selects. The "Regular" Key Action is to create the down/up events as if a physical key was pressed. This is seen as a keystroke by the underlying application. There are other actions available, including opening a new layout (New KBF command) and running an arbitrary program (Exec command).

    What are the project files? What should I open? What is PROJECT.TXT?

    The project files are simple text files that describe in human readable form the layout & keyboard properties. They are an interim step towards a complete database of layouts. The zip format is just to compress & reduce disk space. If you see both a PROJECT.TXT and a zip, open the PROJECT.TXT, as this means the Project is "Open" (i.e. unzipped) and may have modifications that haven't been "zipped" up again (File | Close Project). We recommend you use the front-end display of layouts to get around the whole project file issue - just pick a layout, and go with it.

    When I "F9 - Build" what am I creating? An EXE somewhere?
    You are creating the KBF file (KeyBoard File). This is a singe file representation of the layout that can be used by the run-time software. Because it is now cross-platform, this is the "Data" part of the Program & Data concept (like a .DOC file contains the "document"). You "get" the keyboard you just created by loading the KBF in the run-time software. When you select a target platform, it also copies over install/run-time files - so theoretically you could take these over to the platform, install the run-time files, run the My-T-Soft binary/executable (e.g. MYTSOFT.EXE on windows) and then get the display / operation of the KEYBOARD.KBF (default KeyBoard File). For a Windows target, refer to the MSWIN32 folder (Shift-F11 to view) to see the "run-time" files - these are what gets deployed on a Windows system (and similarly for other platforms).
    What is required for the target system? What does Run-time mean? How do I integrate it with my application?

    Here is a quick run-down - refer below for further details, and use the Product Guide for even more details.

    1. Create or Modify a layout in the builder.
    2. Select Target in the Run-Time menu (e.g. Windows 32)
    3. Build (& execute to test)
    4. Install the Target (run-time) files on your deployment target
    5. Run My-T-Soft at a system level, or at application start (Shell/Exec/etc.)
    6. Use Developer's Kit Tools (or concepts) to move keyboard window on-screen when needed/off-screen when not
    7. Use an iterative approach to get the custom keyboard layout integrated into your application

    Here is a more technical overview

    1. The approach to the user interface is to have the executable display a topmost window that presents a keyboard (or arbitrary button display) to the user. It handles input focus issues so any virtual keystrokes are seen as standard keystrokes to the application. This is the My-T-Soft program, sometimes referred to as the "Build-A-Board run-time". For example, on windows, when you run MYTSOFT.EXE it reads the KBF (KeyBoard File - KEYBOARD.KBF) and displays the layout as designed and built in Build-A-Board.
    2. The run-time software is an EXE (or program/binary process based). As such, it should be running at a system level, or at application startup (see more below)
    3. The user interface aspect is separated from the actions. All external Key Actions are handled by the MacroBat process (Macro Batch Processor). This is implemented as a separate process. So the 2 processes (My-T-Soft and MacroBat) must both be on the run-time target to read the Data (KBF file), display the layout to the user, and process the actions when a button is pressed. Note that with the CMD:EXEC any arbitrary process can be launched when the user initiates this action by pressing a button on the layout. New layouts can be opened with the CMD:NKBF command - a common approach for user control is to have a single button layout that opens the full layout, and then a minimize button that returns to the single button layout.
    4. In general, we recommend you run the keyboard (e.g. MYTSOFT.EXE in Windows) at system start, or application start - then during the life of your application, you can control access with the "MoveWindowMTS" function/concept - move it off-screen to remove it from the user, move it on-screen to display it for the user at the X/Y location you want. This keeps the process running, and you don't have any shut-down or startup delays. If done at the system level, StartUp group is typical, and if handled in the application, a Shell or Exec type function is typical.
    5. The most effective way to handle "on/off" is to move on-screen/off-screen. Using the New KBF (CMD:NKBF) the user can select different layouts. Refer to the MoveWindowMTS function (MOVEWMTS.EXE for windows, etc.) See the DEVKTDOC folder to open the Developer's Kit Documentation.

    For a more detailed view & terminology, refer the Quick Usage Notes in the Product Guide.

    Category: CommonType: Question/Answer Product: Build-A-BoardVersion: 2.20



    QC2019120945
    I'm new to IMG's My-T-Soft and Build-A-Board - what do I need to do to get started?

    Congratulations and Welcome! IMG has been providing on-screen keyboards since 1995 and our software is in use throughout the world by everyone from individuals to global corporations.

    My-T-Soft is the run-time software that displays the keyboards and is customized for the target device platform. There are versions for Windows, Windows CE, embedded Windows, Windows Server, Android, Linux, and Mac OS X. For more details on My-T-Soft options, see Understanding My-T-Soft Offerings

    Build-A-Board is the custom keyboard designer, keyboard layout editor. You create or customize your layout in Build-A-Board, and then build for the target device. The Build-A-Board builder is a rich application and requires Windows.

    You can get started by downloading Build-A-Board, then installing. You can license for free by creating a Build-A-Board.com account - just use the IMG License Manager (Licensing Information icon) and create a Free account. For step-by-step details, see this tech item: How to License Build-A-Board - QL0118120923

    Once licensed, you can create boards (i.e. custom keyboard layouts) - either select an existing layout and modify, or start from a clean slate. There are many samples included, or check out the growing number of layouts at the Online Database of Layouts. To deploy (i.e. run on your target device), you can simply install My-T-Soft on the device, and copy in your board, or use your Build-A-Board.com account and tag your custom boards as Favorites.

    For small numbers (less than 25 or so) it is easy to purchase licenses from your Build-A-Board.com account - there are discounts for 10+. For larger deployments, refer to Licensing options link below. For easiest stand-alone install on Windows devices, see My-T-Soft Basic. For Android, see My-T-Soft for Android. For other platforms, see Windows or Android links and scroll to bottom of page.

    Typically this is an iterative process - test, then tweak, and modify until you are happy. By keeping boards in your Build-A-Board.com account, whenever you get a new device, you can install My-T-Soft and get your boards (Get My Boards)! For enterprise use, this also provides a centralized point for rolling in updates, or getting a production device back up and running quickly.

    For a more detailed description of Build-A-Board, see the high-level / birds-eye view tech item: Build-A-Board overview - QC2010120648. For videos, Click here for the Introduction & Overview, along with the Build-A-Board How To Video Series. For individuals, you can purchase a single license through your Build-A-Board.com account. For commercial customers, when ready to deploy across the enterprise, there are various options - see this tech item for more details: Build-A-Board Licensing options - QL0105120441

    Category: CommonType: Question/Answer Product: Build-A-BoardVersion: 2.20



    QC2105120309
    What is The Magnifier?

    The Magnifier is a software application for Windows 8, Windows 7, Windows Vista, Windows XP, and Windows 2000 that magnifies the area under and around the mouse cursor in a moveable, sizeable window. The 1.50 version now includes Full Screen magnification. The Magnifier window can be set to automatically position itself, and can be set to float and track the mouse cursor. Up to 7 Magnifier windows can be run concurrently. There are numerous user-requested options, including cursor location lines, hot-keys to control features, 1x-40x magnification, transparency, text and keyboard focus tracking, USB licensing, etc.
    Original ID: QC202223
    Category: CommonType: Question/Answer Product: The Magnifier



    QC2105120310
    What is the difference between the regular version and the LS version? What happened to the LS version?

    Nothing, except the type of support offered by IMG. Both versions deliver the same software, but IMG will not field any technical support or product support questions for the LS version once the product is installed. The LS Version is IMG's response to those customers who felt the price was too expensive - of course, they never had to answer questions like: How do I change the size of a Window? What is the Start Menu? I've installed it, How do I run it? How do I get the Magnifier to run when I start up my system? For sophisticated Windows users who do not need any type of technical assistance, the LS version is a great option.

    The 1.20 version had an LS version. With the release of The Magnifier 1.50 in 2007, this limited support version of The Magnifier is no longer available.


    Original ID: QC202224
    Category: CommonType: Question/Answer Product: The Magnifier



    QC2105120311
    What is the Cursor Locator?

    When enabled, the Cursor Locator option creates a "cross-hair" that points towards the current location of the mouse cursor to help people with tunnel vision or those that loose track of the cursor location onscreen. This can be used together with The Magnifier window, or on its own. Variable Widths and animation settings are available.
    Original ID: QC202225
    Category: CommonType: Question/Answer Product: The Magnifier



    QC2105120312
    Why is it so inexpensive?

    The underlying technology and coding was developed for the My-T-Soft family of products - because of strong demand by the visually impaired, IMG spun-off The Magnifier as a stand-alone product. In order to assist as many individuals as possible, IMG priced the product within easy reach of most computer users.

    We get asked this question quite a bit, so here is a bit more technical information. Other competing magnfiication software interfaces with the system at a much lower level, and requires significantly more engineering and technical expertise than the approach used by IMG's The Magnifier software. There are distinct differences between the engineering approaches and trade-offs. For example, often people want the magnified portion to remain static, while allowing the mouse cursor to move within that magnified area, only moving when the mouse moves close to the edge - this is impossible within The Magnifier because of the approach used - when you move the mouse, the magnified image must move. However, there are keyboard panning options, tracking via typing, and external control via the IMG Developer's Kit. IMG has chosen to keep the price affordable, while doing the absolute best and providing every option given the limitations of the magnification approach used. For many users, these technical limitations mean nothing, since the end result is a magnified screen image that is helpful to them. For everyone that finds IMG's The Magnifier helpful, affordable, and useful, this product was created for you. For other users that need more sophisticated options, researching other products may be beneficial. IMG always recommends interested parties download and work the software to verify it meets their needs before committing to a purchase.
    Original ID: QC202226
    Category: CommonType: Question/Answer Product: The Magnifier



    QC2105120313
    What magnifications are available?

    1x to 40x (1 times to 40 times magnification in whole or tenth steps, e.g. 2.4, 2.5, etc.)
    Original ID: QC202227
    Category: CommonType: Question/Answer Product: The Magnifier



    QC2105120315
    How do I know The Magnifier will work for me?

    Download our demo. IMG's demos are actually full working copies of the product. The demo has a built in timer that shuts down the program in about an hour without saving any settings (you can restart it by double-clicking on the program's Icon).
    Original ID: QC202229
    Category: CommonType: Question/Answer Product: The Magnifier



    QC2105120316
    What about technical support and program updates?

    IMG has been providing onscreen keyboards and pointing device utilities since 1993. A large part of our business is in developing utilities that are ultimately bundled by pointing devices manufacturers under their own name. With international distribution on every continent, IMG's products are used by consumers, corporations, commercial and industrial manufacturers, educational institutions, and government agencies worldwide. This means quality products, with quality support, and timely updates.
    Original ID: QC202230
    Category: CommonType: Question/Answer Product: The Magnifier



    QC2107120566
    Can The Magnifier do Full Screen magnification?

    Yes, the 1.50 version has a Full Screen operation mode.
    Category: CommonType: Question/Answer Product: The Magnifier



    QC2108120583
    How does the licensing for The Magnifier work? Why is a System ID used when ordering?

    The license is a "personal license" which means you can use the license key and registered serial number for unlocking any of the available downloads for the current version of The Magnifier. For example, if you have a laptop running Vista and a home PC running XP, a single license key will work for both (after installing the appropriate download of The Magnifier). Also, if you order the license on XP, and later upgrade to Vista, you will simply need to install the correct version for Windows Vista, then enter your license key and serial # to license. You may also install and license on a USB drive (using the appropriate download) using your license key and serial number.

    The System ID contains product and version information, along with unique system ID. For IMG products that use a personal license, the unique system information is not used. The Magnifier license key and serial number provide a personal license, so multiple systems may be licensed for your own personal use.

    The license entitles you to maintenance updates and support for the product and version (as indicated in the first 6 characters of your serial number). If a new version is released, and you wish to use this, you will need to upgrade to the new version. For example, if a new version of Windows is released, and The Magnifier is updated to run on this platform (and it is tagged with a new version number), then an update would be required (rather than a re-install and re-license using your license key).

    Category: CommonType: Question/Answer Product: The MagnifierVersion: 1.50



    QC2108120586

    What are all the Hot Keys for The Magnifier?
    How can I easily select magnification settings?
    How can I hide The Magnifier temporarily?
    How can I control The Magnifier easily?


    While running The Magnifier, you can use Alt-K to open the Hot Keys (complete list of shortcut keys). You can view this list here: Complete list of shortcut keys for The Magnifier

    Some users print out the list & keep it handy

    Category: CommonType: Question/Answer Product: The MagnifierVersion: 1.50



    QC2205120342
    What is SmartClick? Who uses SmartClick?

    If all you can do is point (i.e. move) the mouse cursor, then you can completely operate Windows with SmartClick! SmartClick clicks (or triggers other selectable actions) by hovering the pointer (mouse cursor) over a target within the Jitter Distance for the Dwell Time. While intended primarily for users that cannot use (or have difficulty using) buttons or switches, but can still move the mouse cursor via mouse, trackball, joystick, eye-tracker, etc.; SmartClick also provides features for users that can single-click, but can not double-click; and touchscreen/stylus users that need access to double-clicks, middle-click, right-clicks, drags, etc.
    Original ID: QC501256
    Category: CommonType: Question/Answer Product: SmartClick



    QC2205120343
    How do I use SmartClick?

    SmartClick uses the concept of dwell (or hover timer). By moving the mouse cursor to a particular point on the screen, a user-settable dwell timer begins counting down. If the mouse cursor is not moved within the dwell timer period, the selected action is triggered. By default, SmartClick sends a left-click (selection click), but also provides up to 17 additional functions on a customizable palette of actions, such as double-click, drag, middle-click, right-click, move, Activate/Idle, etc., etc.
    Original ID: QC501257
    Category: CommonType: Question/Answer Product: SmartClick



    QC2205120344
    I have trouble stabilizing the mouse cursor - how will SmartClick operate for me?

    SmartClick has a user-settable Jitter distance that provides a buffer zone for users that shake or jitter the mouse while hovering.
    Original ID: QC501258
    Category: CommonType: Question/Answer Product: SmartClick



    QC2205120345
    How do I know it will work for me? Where can I learn more about SmartClick?

    Download a demo - we strongly recommend that users try any of our enhancement software by using it with our free, limited run-time demos. Everything is contained in the demo, including context sensitive help, advanced notes, configuration options, details, feature list, etc., etc.
    Original ID: QC501259
    Category: CommonType: Question/Answer Product: SmartClick



    QC2205120346
    Do I need special drivers or special equipment?

    No - everything you need is included with SmartClick for all versions of Windows. Your pointing device may require special software from the manufacturer - check with the device's manufacturer for more information.
    Original ID: QC501260
    Category: CommonType: Question/Answer Product: SmartClick



    QC2205120347
    Is this a driver and will it conflict with other software that is running on the PC?

    No - all software released by IMG is considered to be Windows applications, and operates above the hardware drivers - there is no possibility of conflict.
    Original ID: QC501261
    Category: CommonType: Question/Answer Product: SmartClick



    QC2205120348
    What are the differences between the demo version and the retail copy of the Software?

    The demo runs for about an hour, and then pops up a "Demo" window, and will not operate unless it is closed & restarted. The licensed version runs without this interruption.
    Original ID: QC501262
    Category: CommonType: Question/Answer Product: SmartClick



    QC2205120349
    What about technical support and program updates?

    Unlike shareware based or grant funded products, which cannot provide sufficient income to maintain a full-time company with adequate test and support capabilities (because the developer is holding down a full-time job, or the grant period ends), IMG has been providing onscreen keyboards and pointing device utilities since 1993. A large part of our business is in developing utilities that are ultimately bundled by pointing devices manufacturers under their own name. With international distribution on every continent, IMG's products are used by consumers, corporations, commercial and industrial manufacturers, educational institutions, and government agencies worldwide. This means quality products, with quality support, and timely updates.
    Original ID: QC501263
    Category: CommonType: Question/Answer Product: SmartClick



    QC2305120350
    What is CrossScanner?

    CrossScanner is RJ Cooper's solution for individuals who cannot operate a standard mouse or trackball, but are capable of operating a single-switch. CrossScanner uses an X scan (LineScan) with a Y scan (FingerScan) to select any point on the screen - choices of Click, Double-Click, Drag, etc. are available to completely operate any Windows application. All development of CrossScanner is handled by IMG, and under license, we are able to provide IMG's OnScreen with CrossScanner.
    Original ID: QC101264
    Category: CommonType: Question/Answer Product: OnScreen with CrossScanner



    QC2305120351
    Can I get CrossScanner without OnScreen?

    Not from IMG - IMG is only licensed to sell CrossScanner with OnScreen. Since most users of CrossScanner will have the need to enter text from time to time, having OnScreen available will be very useful.
    Original ID: QC101265
    Category: CommonType: Question/Answer Product: OnScreen with CrossScanner



    QC2305120352
    What kind of computer will OnScreen with CrossScanner run on?

    Any PC Compatible computer capable of running Windows.
    Original ID: QC101266
    Category: CommonType: Question/Answer Product: OnScreen with CrossScanner



    QC2305120353
    What kind of software will OnScreen with CrossScanner work with?

    Any software that runs under Windows (and most DOS programs that can be run in a Windows DOS Shell environment).
    Original ID: QC101267
    Category: CommonType: Question/Answer Product: OnScreen with CrossScanner



    QC2305120354
    How can OnScreen with CrossScanner work with all pointing devices and applications?

    OnScreen is written at the same level as the Windows operating system. That means it runs above the pointing device and graphics drivers (it lets the device drivers do their job without creating conflicts) and runs below Windows so it doesn't compete with other applications. Unlike keys, buttons and panels created in Visual Basic, or onscreen keyboard and key panel applications that are sensitive to changes in pointing device / graphic card drivers or applications that make low level Windows calls, OnScreen is reliable and robust. That's why IMG is the only producer of onscreen keyboards and macro buttons/panels whose products are recommended or offered by major pointing device manufacturers worldwide.
    Original ID: QC101268
    Category: CommonType: Question/Answer Product: OnScreen with CrossScanner



    QC2305120355
    How do I know OnScreen with CrossScanner will work for me?

    Download our demo. IMG's demos are actually full working copies of the product. The demo has a built in timer that shuts down the program in about an hour without saving any settings (you can restart it by double-clicking on the program's Icon).
    Original ID: QC101269
    Category: CommonType: Question/Answer Product: OnScreen with CrossScanner



    QC2312120692
    What is OnScreen with CrossScanner?

    OnScreen with CrossScanner is a highly sophisticated approach for operating a Microsoft Windows based system. By using CrossScanner and a single-switch, any point on the screen can be selected, and any mouse type operation such as clicks, double-clicks, drag, or right-clicks can be accomplished with a few switch hits. Using OnScreen and its built in features such as WordComplete, text input can be sent to any program for creating documents, e-mails, or performing simple text entry tasks, all driven by CrossScanner and the single-switch interface. With OnScreen and CrossScanner, a switch user can do anything an average user using a physical keyboard and mouse can do, enabling users who would otherwise be restricted to closed or limited environments. This opens up the entire computing universe to a single switch user.
    Category: CommonType: Question/Answer Product: OnScreen with CrossScanner



    QC2412120683
    What is WordComplete?

    WordComplete is a utility that provides a frequency sorted, adaptive list of words that appears as you begin to type into any application.
    Category: CommonType: Question/Answer Product: WordComplete



    QC2412120684
    Who uses WordComplete?

    Anyone that types. Poor spellers. New computer users. Students. High-speed typists.
    Category: CommonType: Question/Answer Product: WordComplete



    QC2412120685
    How do I use WordComplete?

    Just run WordComplete, and start typing. The more you use WordComplete, the more attuned the word complete lists will be to your style and usage.
    Category: CommonType: Question/Answer Product: WordComplete



    QC2412120686
    How do I know it will work for me? Where can I learn more about WordComplete?

    Download a demo - we strongly recommend that users try any of our enhancement software by using it with our free, limited run-time demos. Everything is contained in the demo, including context sensitive help, advanced notes, configuration options, details, feature list, etc., etc.
    Category: CommonType: Question/Answer Product: WordComplete



    QC2412120687
    Do I need special drivers or special equipment? Is this a driver and will it conflict with other software that is running on the PC?

    No - everything you need is included with WordComplete for all supported versions of Windows. All software released by IMG is considered to be Windows applications, and operates above the hardware drivers - there is no possibility of conflict.
    Category: CommonType: Question/Answer Product: WordComplete



    QC2412120688
    What are the differences between the demo version and the retail copy of the Software?

    The demo runs for about an hour, and then pops up a "Demo" window, and will not operate unless it is closed & restarted. The licensed version runs without this interruption.
    Category: CommonType: Question/Answer Product: WordComplete



    QC2512120691
    What is the IMG AT Accessibility Suite?

    The AT Suite includes IMG's best-selling computer access utilities: My-T-Mouse, OnScreen, CrossScanner, Joystick-To-Mouse, The Magnifier, SmartClick, TouchRight Utilities, and WordComplete. Grouped together as a the ultimate set of general purpose, Assistive Technology Pointing Device Enhancement Utilities, the IMG AT Accessibility Suite provides an easy to install and administer set of tools which is licensed with individual, school, site, or multi-site options.
    Category: CommonType: Question/Answer Product: AT Accessibility Suite



    QC2614120799
    How does My-T-Soft Basic compare to My-T-Soft Professional?

    My-T-Soft Basic provides access to Keyboard, Panels and Boards, but is a small subset of what My-T-Soft Professional includes. My-T-Soft Basic is the Windows run-time version of Build-A-Board packaged for individual use, and does not have commercial product support as a standalone product (see IMG's Build-A-Board for commercial use). My-T-Soft Basic does alllow access to the online database of boards at Build-A-Board.com, and is part of the IMG Personal License set of software that individuals can license for their personal use. My-T-Soft Professional also includes built-in layouts, themes, multitouch support, logon utilities, developer's kit, and programming and technical support.
    Category: CommonType: Question/Answer Product: My-T-Soft Basic

    Notes:



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